L&d Performance Improvement Specialist
7 days ago
Work Type : Full Time
Location : QLD
- Crucial role in supporting our strategic L&D plan
- Join our dedicated, passionate & high performing L&D team
- North Lakes, Toowong or Kawana Location - work close to home
**About us**
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.
**The Role**:
The **Learning & Development Performance Improvement Specialist **will be instrumental in supporting the strategic Learning & Development plan to design, develop and embed functional, sustainable, engaging learning experiences that incorporate evidence-based educational design principles that align with the Auto & General’s culture of “high performance with high integrity”.
Working closely with the L&D Manager and greater L&D Team to deliver on and be a key contributor to the successful execution of the learning strategy. The role is highly collaborative and looks to continuously improve the learning experience and increase the value of the investment and the measurable performance of people engaged in the learning experience.
The role actively partners with the business to understand business needs, employees skills and knowledge gaps, and scope, recommend and develop learning opportunities that evaluate, measure and support the alignment of employee performance with business goals, including identifying appropriate instructional methods, defining and communicating project deliverables and timeframes, risks and dependencies. This role connects the business to L&D.
**Accountabilities**:
- Support the development and review of the L&D function’s strategic objectives and translate these into operational plans. This includes monitoring, evaluating and recommending initiatives in response to relevant emerging industry and regulatory trends;
- Assist in the development and implementation of the learning strategy, and supporting systems and structures, that lead to greater staff engagement and performance improvements;
- Drive continual improvement and performance excellence, by designing and delivering specialised training programs and assessment instruments tailored to specific needs, audience and performance development outcomes using a range of tools and methods;
- Maximise service delivery through the optimisation of available resources based on effective capacity planning and the commercial management of suppliers and partners;
- Maintain project documentation and learning governance methodologies;
- Define instructional end goals and create content that matches them;
- Coach others, support them in identifying development areas and navigate solutions; engage and influence colleagues and stakeholders in a way that motivates and empowers action.
**Qualifications and experience**
Essential:
- Certificate IV in Assessment and Workplace training (TAE).
- Certification within the Financial Services industry is highly regarded.
- Project management experience is highly regarded.
- Experience in a senior role within a Learning & Development team or leading a team.
- Demonstrated experience recommending, developing, designing and/or managing company-wide learning programs in line with business outcomes and company values.
- Understanding of learning processes, theories and methodologies including adult learning principles and styles.
- Understand the importance of customer service and a responsive approach to drive results, continual improvement and performance excellence.
- Ability to identify challenges and facilitate solutions designing learning to thinking about performance outcomes first
- Ability to juggle leadership of numerous team priorities and be flexible to respond quickly and positively to shifting demands and opportunities
- Expertise in learning design, adult learning, learning technology tools, performance development, and project management support.
- Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage change.
- Strong communicator, advisor, and negotiator, with demonstrated ability to build relationships with stakeholders of all levels
- Working knowledge of databases and Learning Management Systems (LMS)
Preferred
- Experience in a dynamic service operation
- Experience in the Banking, Finance & Insurance industry
- Experience with digital learning solutions
**Our Perks**
- **Location** - Our Brisbane office is conveniently based in Toowong Village shopping centre - a city fringe location. All of our office locations have access to retail, cafes, various parking options and public transport.
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up
-
Ao4 L&d Coordinator
9 months ago
Brisbane, Australia Hudson Australia Full timeThis is a great role for someone looking to break into the public sector and someone who's early in their HR/L&D career! A Government organisation is currently seeking a Learning and Development Coordinator to join their team. As a L&D Coordinator you will be responsible for providing admin support to the rest of the L&D team and wider...
-
HR Generalist
7 days ago
Brisbane, Australia Winson Group Full timeA new and exciting opportunity exists for an experienced HR Generalist - L&D to join our team. In this role, you will be an integral member of the PAC team and a valued business partner throughout the organisation. You will be responsible for building people capability and leadership to ensure our ongoing success now and in the future within Signet,...
-
Performance Improvement Specialist
9 months ago
Brisbane, Australia CoAct Full time**Introduction**: CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society. Our organisational culture revolves around purpose-driven work, strong employee engagement, and a...
-
Network Growth Manager
1 week ago
Brisbane, Australia AMP Limited Full time**The opportunity** The Network Growth Manager role will represent AMP Advice in the external market and develop opportunities to promote and atract high quality advice practices to the various solutions offered by AMP Advice. The role will develop strategic and economic opportunities by actively engaging and recruiting high quality advice business to AMP...
-
Specialist Learning Projects
4 months ago
Brisbane, Australia Rio Tinto Full time**Specialist Learning Projects** - Be part of a group that is safety driven and values inclusion - Drive continued progress for learning improvements across Rio Tinto’s Pacific Operations - Professional growth opportunities - Based in Brisbane **About the role** **_ Finding better ways to provide the materials the world needs._** At Rio Tinto, we...
-
New Business Manager, Wealth
3 months ago
Brisbane, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Learning & Development Specialist
7 months ago
Brisbane, Australia Cancer Council Queensland Full time**Learning and Development Specialist** **About Us** For over 60 years, Cancer Council Queensland’s pioneering work has helped save thousands of lives and has improved the quality of life for people living with cancer. Our mission is to lead Queenslanders in a partnership against cancer. Cancer Council Queensland raises funds that are dedicated to...
-
Learning & Development Specialist
7 days ago
Brisbane, Australia Sodexo Full timeCompany Description **Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!** **Job Description**: Based out of Brisbane, you will join our focused L&D team designing and delivering Leadership and Human Skills development to new and existing employees on a national basis. **About the role** As Learning &...
-
Learning Partner
7 months ago
Brisbane, Australia HAYS Full timeGovernment owned organisation require a L&D Partner, contract - start immediately. Brisbane-based **Your new company** Our client is a Local Government entity who provide essential services to Queensland residents. Due to recent projects, they require a Learning Partner to support their L&D team. **Your new role** Reporting into the Learning & Capability...
-
Specialist Performance
7 days ago
Brisbane, Australia BHP Full time**About BHP**: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...
-
Learning and Development Manager
2 weeks ago
Brisbane, Australia u&u Recruitment Partners Full timeAn opporutnity has arised for an established L&D professional to join an industry leading business charged with supporting Australia's critical infrastructure across a variety of sectors. With an inspired and committed leadership team and workforce, this business is transforming operations for the next generation and their planned expansion. This newly...
-
Performance Specialist
5 days ago
Brisbane, Australia nbn™ Full timeJob Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...
-
Diagnostic Imaging Specialist
4 hours ago
Brisbane, Queensland, Australia Queensland X-Ray Full timeWe are seeking a highly skilled and enthusiastic Radiographer to join our team at Queensland X-Ray. As a Diagnostic Imaging Specialist, you will play a vital role in delivering high-quality patient care and contributing to the success of our organization.About UsQueensland X-Ray is a leading provider of medical imaging services in Queensland, with a strong...
-
Performance Specialist
7 months ago
Brisbane, Australia Australian Retirement Trust Full time**An exciting opportunity exists to join our Member Engagement team as a Performance **Specialist.** **We are flexible for this role to be based in Brisbane or Melbourne.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage...
-
A04 Learning and Development Support
9 hours ago
Brisbane, Australia Eden Richie Recruitment Full timeEden Ritchie is seeking an A04 Learning and Development Support Officer to assist the department in administering the performance management systems including user management, periodic reports and follow up of outstanding actions. - up to 12 month contract - Brisbane CBD **Key responsibilities include**: - Administer the performance management system...
-
Learning & Development Administrator
3 days ago
Brisbane, Australia Eden Richie Recruitment Full timeEden Ritchie is seeking a Learning & Development Administrator to administer the performance management system including user management, periodic reports and follow up of outstanding actions. - 10 months with possible extension - Brisbane CBD **As the Learning & Development Administrator, your key responsibilities will include**: - Schedule and monitor...
-
Learning and Development Advisor
2 weeks ago
Brisbane, Australia Rio Tinto Full time**Aluminium Pacific Operations** **Learning & Development (L&D) Officer** - Amrun Mine, Weipa Bauxite Operations** - Be part of a progressive team that is collaborative, safety driven and values diversity and inclusion - Partner with operations to deliver frontline competency enabling the safe, stable and productive delivery within our operational...
-
Continuous Improvement Specialist
7 days ago
Brisbane, Australia Queensland Health Full timeThe role Reporting to the Clinical Applications Manager, the Continuous Improvement Specialist will drive and maintain a continuous improvement culture and framework to enable positive change through the coordination of quality, performance measurement, process development and process review activities. Specifically, the role is responsible for delivering...
-
Learning & Development Manager
3 days ago
Brisbane, Australia National Pump & Energy Full timeWith the ongoing growth of NPE, we are looking for an experienced L&D specialist to guide the end-to-end development and coordination of new and existing industrial L&D programs and learning pathways. **About National Pump & Energy**: We provide the benefits you expect from a leading national company, but what makes us different? Rewarding Work - Being...
-
Learning Experience Designer/specialist
9 months ago
Brisbane, Australia Cognition Education Full time**Learning Experience Designer/Specialist Do you have a passion for designing effective digital and blended learning experiences? Wavelength is one of New Zealand and Australia’s leading digital learning agencies, creating bespoke quality learning across all industries and sectors. We’re in an exciting period of growth, and we’re looking for the right...