Quality Assurance Consultant

6 hours ago

Sydney, Australia Gallagher Full time

**A brief overview on GB**:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**Your role**:
We are currently looking to onboard an experienced Quality Assurance Consultant to join our established Operations Support team here at GB To provide day-to-day advice and support to the Insurance for NSW team through the coordination of quality assurance audits. You will be part of a high performing team delivering recommendations and actions back to both the leadership team and external key stakeholders whilst ensuring legislative requirements and compliance are being met.

You will add value to Gallagher Bassett across the following:

- Conduct quality assurance and operational auditing
- Collaborate with team leaders to discuss trends, improvements/training opportunities including GIOCOP reporting
- Perform claims audit for certain clients monthly
- Collate QA data to present training to internal and external stakeholders
- Measure, analyse and report on performance
- Identifying risk and opportunities for improvement
- Assist in preparation and execution of audits by internal/external auditors
- Extensive reporting and review analysis
- Ensure compliance with legislative requirements
- An eye for continuous improvement

**We’re interested in hearing from people who possess**:

- 5 years quality assurance or relevant industry experience
- Ability to build and develop business relationships
- Comply with relevant state legislation
- Microsoft Office (Excel, Word, Power point)
- Experience in operational auditing
- Communication effectiveness
- Flexibility and receptivity to change
- Focused on customer/client

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day-to-day you’ll experience the following**:

- Attractive remuneration packaging & Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and
- Employee assistance program for yourself and immediate family members.

**If this sounds interesting to you - we want to connect**

**You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.**

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.

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