Quality Assurance Manager

6 months ago

Sydney, Australia Allianz Australia Full time

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Develop and implement quality assurance policies and procedures to ensure compliance with regulations, laws and Codes of Practice.
- Lead and manage the quality assurance team, providing guidance, training and support as needed.
- Conduct regular quality assurance to identify areas for improvement and ensure adherence to quality standards.
- Analyse quality data and metrics to track performance and identify opportunities for process and compliance optimisation.
- Monitor, analyse and report on enterprise wide complaints Quality and Assurance results
- Investigate and resolve customer complaints related to quality issues, implementing corrective and preventive actions as necessary.

**About you**
- Proven experience in quality assurance, process improvement, or a related field within the financial services or insurance industry.
- Strong understanding of regulatory frameworks including RG271 and the General Insurance Code of Practice.
- Strong understanding of quality control standards, methodologies, and regulatory requirements.
- Excellent leadership, communication, and interpersonal skills.
- Ability to implement and execute a quality assurance framework, analyse results, and identify improvements.
- Proven analytical and critical thinking capability to interpret a range of data and identify trends and provide solutions.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Management

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 49693

**Position Cluster**:

- Non-Executive

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