Customer Service and Education Officer
1 month ago
Location: North West Region | Bendigo
Job type: Full time
Organisation: Portable Long Service Authority
**Salary**: $56,834 - $72,985
Occupation: Customer Service/Call Centre
Reference: VG/1778397
The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures.
**About the role**
We are currently seeking motivated and dedicated individuals to join our team as Customer Service and Education Officers. In this role, you will have the opportunity to work closely with employers and workers, providing them with the information they need about the portable long service scheme.
To support our Customer Service and Education Officers in their roles, we provide comprehensive training and induction programs to ensure they have the knowledge and skills needed to excel in their jobs. Our Managers and Team Leaders are always available to provide guidance and support, helping our Customer Service and Education officers to continually develop and grow professionally. We also strive to create a positive and inclusive work environment, offering a range of benefits such as a Social Club and Cultural Champions to promote team building and diversity.
**About you**
As the Customer Service and Education Officer, you will possess:
- Excellent customer service skills, with strong, clear oral and written communication skills.
- The ability to foster productive working relationships with stakeholders, customers and team members.
- Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
- The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.
**Why work at the Authority**
- Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities.
- We value work-life balance and offer hybrid working options, including two days of work from home per week.
- You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement.
- Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more.
- Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development.
- Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives.
**How to apply**
Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.
- We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success_
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