Customer Service and Education Officer
2 weeks ago
Location: North West Region | Bendigo
Job type: Full time
Organisation: Portable Long Service Authority
**Salary**: $56,271 - $72,262
Occupation: Customer Service/Call Centre
Reference: VG/1720149
The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures and using the Authority's IT systems.
- Permanent, full-time positions
- Hybrid working arrangements including 2 days WFH
- VPS Grade 2 salary range $56,271 - $72,985 p.a
**About us**
The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.
The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security industries can build up long service benefits based on time in their industry, rather than with a single employer.
**About the role**
The Customer Service and Education Officers will work as part of a collaborative team to contact and register employers under the scheme, maintain a register of employers and workers, and provide customer service and education about the benefits and responsibilities of the portable long service scheme.
As part of our Operations team, our Customer Service and Education Officers are supported by Senior Officers and Team Leaders to develop within our team and to grow your skills professionally. We offer a fun and flexible workplace with a Social Club and driving Cultural Champions to build an inclusive and enjoyable workplace. We offer a hybrid workplace with the option to work from home two days per week.
**About you**
As the Customer Service and Education Officer, you will possess:
- Excellent customer service skills, with strong, clear oral and written communication skills.
- The ability to foster productive working relationships with stakeholders, customers and team members.
- Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
- The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.
**How to Apply**
Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.
-
Customer Service and Education Officer
2 weeks ago
Bendigo, Australia Portable Long Service Authority Full timePermanent, full-time positions - Hybrid working arrangements including 2 days WFH - VPS Grade 2 salary range $56,271 - $72,985 p.a About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations...
-
Customer Service and Education Officer
6 days ago
Bendigo, Australia Portable Long Service Authority Full timeLocation: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $58,539 - $75,175 Occupation: Customer Service/Call Centre Reference: VG/1833608 **About us** The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits...
-
Team Leader Customer Service and Education
1 week ago
Bendigo, Australia Portable Long Service Authority Full timeAbout us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure...
-
Customer Service and Compliance Officer
2 weeks ago
Bendigo, Australia Portable Long Service Authority Full timeAbout us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible...
-
Team Leader, Customer Service and Education
6 days ago
Bendigo, Australia Portable Long Service Authority Full timeLocation: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1833627 The Team Leader - Customer Service and Education is involved with collaborating with the Manager, Customer Service and the other Team Leaders to establish...
-
Team Leader Customer Service and Education
1 week ago
Bendigo, Australia Portable Long Service Authority Full timeLocation: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/1763540 The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security...
-
Customer Service and Compliance Officer
2 weeks ago
Bendigo, Australia Portable Long Service Authority Full timeLocation: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $73,842 - $89,661 Occupation: Regulatory Governance and Compliance Reference: VG/1738616 The Customer Service and Compliance Officer will perform a critical function for the Authority and is tasked with promoting voluntary compliance with...
-
Customer Service Officer
7 days ago
Bendigo, Australia Davidson Recruitment Full timeLocated in Bendigo, our client is a government entity that provides an important service to the community, that supports vulnerable Victorians in their time of need. Due to demand, they are currently seeking several Customer Service Officers to join their team on a minimum 12-month fixed term contract basis. Working within a Contact Centre environment, the...
-
Networks Services Officer
2 weeks ago
Bendigo, Australia Service Stream Full timePrimary Location Bendigo - 30 Bridge Street Job Description Summary Multiple opportunities for entry level and experienced Network Services Officers to join our team in Bendigo! About the Role Network Services Officer - Entry Level Service Stream’s Utilities business is a specialist maintenance and asset management contractor that provides services to...
-
Customer Service Officer
1 week ago
Bendigo, Australia HOBAN Recruitment Full timeAn exciting opportunity has arisen for Customer Service Officers to join a State Government Department in Bendigo. This role is perfect for individuals who excel in providing front-of-house customer service, administrative support, and site management services. The position involves managing data, overseeing office supplies, and handling daily mail...
-
Manager Customer Service
1 week ago
Bendigo, Australia Portable Long Service Authority Full timeLocation: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $105,479 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/1763495 The Manager, Customer Service is responsible for supporting the Team Leader - Customer Service and Education in the management of the customer service team...
-
Customer Service Officer
6 hours ago
Bendigo, Victoria, Australia Everi Pty Full timeIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...
-
Customer Service Officer
1 week ago
Bendigo, Australia HOBAN Recruitment Full timeCustomer service opportunity not to be missed! Join a supportive and collaborative team environment with ongoing up-skilling and development. We are currently seeking experienced Customer Service professionals for opportunities for our client in Bendigo. Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing...
-
Customer Service Officer
5 days ago
Bendigo, Victoria, Australia Everi Pty Full timeIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...
-
Bendigo, Victoria, Australia Food and Wine Full timeIt starts here. With Bendigo Bank… and you. We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...
-
Bendigo, Australia Bendigo & Adelaide Bank Full time**Do more, dream more, become more. Welcome to Bendigo.** **About us** We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our...
-
Customer Relationship Officer
5 days ago
Bendigo, Victoria, Australia Everi Pty Full timeTransforming Lives with Personalized BankingAt Everi Pty, we believe that banking should be more than just a transactional experience. As a Customer Relationship Officer, you will have the unique opportunity to make a real difference in people's lives by delivering exceptional customer service and tailored financial solutions.Our team of experts is...
-
Bendigo, Australia Bendigo & Adelaide Bank Full time**Do more, dream more, become more. Welcome to Bendigo.** **About us** We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our...
-
Health Promotion Officer
1 week ago
Bendigo, Australia Inglewood and Districts Health Service Full timeLocation: North West Region | Bendigo Job type: Full time Organisation: Inglewood and Districts Health Service **Salary**: Salary not specified Occupation: Other Reference: VG/1777812 Inglewood & Districts Health Service (IDHS) is situated in the Shire of Loddon and provides services to more than 5,500 residents in the communities of Bridgewater,...
-
Customer Service Representative
20 hours ago
Bendigo, Victoria, Australia Food and Wine Full timeTransform Lives as a Customer Service RepresentativeAt Food and Wine, we're not just a bank - we're a community. Our Customer Service Representatives are the heartbeat of our operations, providing exceptional support to our customers and making a real difference in their lives.We're seeking an experienced and empathetic individual to join our team in Wallan....
