Customer Service and Education Officer

3 weeks ago

Bendigo, Australia Portable Long Service Authority Full time

Location: North West Region | Bendigo

Job type: Full time

Organisation: Portable Long Service Authority

**Salary**: $56,271 - $72,262

Occupation: Customer Service/Call Centre

Reference: VG/1720149

The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures and using the Authority's IT systems.
- Permanent, full-time positions
- Hybrid working arrangements including 2 days WFH
- VPS Grade 2 salary range $56,271 - $72,985 p.a

**About us**

The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.

The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security industries can build up long service benefits based on time in their industry, rather than with a single employer.

**About the role**

The Customer Service and Education Officers will work as part of a collaborative team to contact and register employers under the scheme, maintain a register of employers and workers, and provide customer service and education about the benefits and responsibilities of the portable long service scheme.

As part of our Operations team, our Customer Service and Education Officers are supported by Senior Officers and Team Leaders to develop within our team and to grow your skills professionally. We offer a fun and flexible workplace with a Social Club and driving Cultural Champions to build an inclusive and enjoyable workplace. We offer a hybrid workplace with the option to work from home two days per week.

**About you**

As the Customer Service and Education Officer, you will possess:

- Excellent customer service skills, with strong, clear oral and written communication skills.
- The ability to foster productive working relationships with stakeholders, customers and team members.
- Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
- The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.

**How to Apply**

Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.

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