IT Operations Officer

4 weeks ago

Perth, Australia Liebherr-Australia Pty. Ltd. Full time

**About the Opportunity**

As a member of a small and dynamic local team, you will report directly to the IT Operations Manager. In this role, you will be part of a national IT Support services team and will be accountable for delivering timely and efficient IT support services to the entire organization on a nationwide scale. The position requires a service-oriented individual who possesses composure, patience, and the ability to handle various inquiries and issues simultaneously, delivering prompt responses and accurate resolutions.

**About Us**
Liebherr’s experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We manufacture, sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand.

**Duties**:

- Provision of IT Help Desk support services
- Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users.
- Testing new technology and training users
- Active participation in the implementation of new IT solutions and services
- Provide on-the-job training and mentoring as required

**Qualifications & Experience**
- 2 years Helpdesk experience
- Diploma in Information Technology is preferred
- Intermediate computer hardware and software installation skills
- Advanced problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Change management and user adoption -Training and designing including e-learning
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
- Customer facing service and consultative skills

**What we can offer you?**:
At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):

- Employee Benefits including: 10 weeks paid parental leave, 5 bonus leave days, ability to purchase leave, ability to access LSL early, Salary sacrifice into superannuation
- Liebherr One Hub - Employee discount portal for great savings
- Training programs and opportunities to ensure your continued growth
- In house soft skills and Leadership training programs
- Opportunity for education assistance
- Financial Stablity | Annual Reviews | Service & manager rewards | Career progression
- Free on-site parking

**How to Apply**:
Kushali Raghwani
HR Business Partner

Applications close 1 March 2024
- Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing._

No agencies or third parties please.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

555 Great Eastern Highway

6104 Perth

Australia (AU)

**Contact**:
Kushali Raghwani

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