IT & Desktop Operations Support Analyst - Level 1

5 months ago

Perth, Australia Latitude IT Full time

IT & Technical Support focused on Microsoft EUC technologies
- Support Level 1 tickets along with Level 2 escalations and support
- Work for a well-known and reputable and established Australian brand

We currently have a new opportunity available for an experienced
**IT & Desktop Operations Support Analyst** to based in Perth, Western Australia to join a well-known and established Australian brand.

In this role, you will be responsible supporting a mixture of BAU and Project work with a focus on providing 1st and 2nd level IT and Deskside support to the internal user-base and the company's senior Executives for all things technical support related.

**Your day to day focus in this position would involve the following**:

- Working with stakeholders to ensure system availability and performance of the Desktop Operating System environment.
- Configure and deploy desktop hardware and software for End Users within the organization.
- Troubleshooting and ticket queue management for Level 1 support requests.
- Onboarding new-users into the organisation and support setting up hardware and software for new devices.
- Support escalated tickets at Level 2 and daily ongoing management and resolution of ticket in the queue.
- Travel to regional sites around once per month to support new user set up and hardware deployment projects, and usually this requires 1 or 2 days on a work trip once every month or two.

**Experience you will need to be successful in this role includes**:

- Windows O365 experience required with proficiency in supporting Exchange Online, OneDrive and SharePoint Online.
- Active Directory, DNS, DHCP and Exchange Mailbox Administration.
- Proficiency in user administration incorporating creation, deletion and changes within AD.
- Experience working with ticketing tools and software such as ServiceNow.
- Proficiency in remote access technologies such as VPN, RSA Admin, Citrix and thin client hardware technology.
- Experience with IT Service Management software i.e. ServiceNow, Heat, Remedy, etc.
- Cisco VOIP experience.
- iPhone and iPad Support and Administration.
- Being open and comfortable with travel to regional sites once per month.
- Good understanding of Video conferencing Technology from an IT support perspective.
- Proficiency in software deployment via SCCM.

  • Desktop Support Analyst

    5 months ago

    Perth, Australia HAYS Full time

    State government organisation is seeking a Desktop support Analyst for an ASAP start. **Your new company** Your new company is a State Government organisation seeking to find an experienced Desktop Support Analyst for an ASAP start. It is an initial 2-month contract. **Your new role** You will help with the delivery of physical support as required and...

  • Desktop Support

    5 months ago

    Perth, Australia Modis Full time

    **About the Company** Our client an international engineering, design and advisory organisation is looking for a Desktop Support Engineer with experience in Level 2 Mobility support. **About the role** As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for...

  • Desktop Support

    4 months ago

    Perth, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support Analyst

    2 months ago

    West Perth, Australia RAC WA Full time

    As Desktop Support at RAC, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels. This role is supporting our Windows 11...

  • Desktop Support Analyst

    2 months ago

    West Perth, Australia Royal Automobile Club of WA Full time

    As Desktop Support at RAC, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels. This role is supporting our Windows 11...

  • Desktop Support Analyst

    1 month ago

    Perth, Western Australia RAC of WA Full time

    About the RoleRAC of WA is seeking a skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new technologies.Key...

  • Desktop Support Analyst

    2 months ago

    West Perth, Australia RAC of WA Full time

    As Desktop Support at RAC, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels. This role is supporting our Windows 11...

  • Desktop Support Analyst

    4 months ago

    Perth, Australia Corrs Chambers Westgarth Full time

    492697 Perth Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Perth office. The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient...

  • Desktop Support Specialist

    4 weeks ago

    Perth, Western Australia RAC WA Full time

    Desktop Support Analyst Job DescriptionAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC WA Full time

    Job Title: Desktop Support AnalystAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers associated...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC WA Full time

    Desktop Support AnalystAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers associated with...

  • Desktop Support Specialist

    3 weeks ago

    Perth, Western Australia RAC WA Full time

    Desktop Support Analyst Job DescriptionAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers...

  • Desktop Support Specialist

    4 weeks ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...

  • Desktop Support Specialist

    2 weeks ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our internal customers.Key ResponsibilitiesProviding technical support to internal customers through our Desktop Support systemDeveloping and...

  • Desktop Support Specialist

    2 months ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development of our Managed Operating...

  • Desktop Support

    4 months ago

    Perth, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...

  • Desktop Support Specialist

    3 weeks ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our internal customers.Key ResponsibilitiesProvide technical support to internal customers through our Desktop Support system, utilizing tools to...

  • Desktop Support Specialist

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    Desktop Support Role at RAC WAAs a Desktop Support Specialist at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be working with cutting-edge technologies and...