Customer Service Practice Manager Accounts

3 weeks ago

Sydney, Australia Industrial Athlete Australia Full time

The Industrial Athlete Health Group is on the lookout for a customer service manager / medical receptionist to join our team to take client engagement to the next level.

**About the Company**

The Industrial Athlete Health Group is one of Australia's most cutting-edge healthcare businesses. Our goal is to make state of the art healthcare services accessible to our clients; and dedicated to creating innovative patient initiatives that change healthcare delivery across the country.

As a group we specialise in Medical Assessments, Health Related Medical Services, and provide occupational health solutions to workforces around Australia.

**About the Role**
- Become integral part of our customer facing administration team and take our client experience to the next level
- Assist our health professionals deliver outstanding clinical services.
- Manage pre employment bookings, invoicing and payments over our national network
- Liase and engage with our referral network
- Strengthen ties, implementing strategies to engage community partners and referrers
- Assist the Director and clinical teams perform daily operations
- Assist with marketing of services and social media

**Key Requirements**
- Manage pre employment bookings, invoicing and payments over our national network
- Proficiency with practice management software and accounting platforms
- Onboarding new employees
- Scheduling of patient appointments
- Processing Hicaps claims
- Correspondence with third parties and internal communications
- Compliance with guidelines for SIRA, Enhanced Medical Scheme & Department of Veterans Affairs and Workcover NSW

**Essential Criteria**
- Experience or interest in the health industry
- Previous experience in customer facing roles preferred
- Proficient computer skills
- Prior experience with practice management and Xero accounting software
- Experience with managing bookings and billings
- Ability to multi task and perform under pressure with strong attention to detail
- Flexibility in working hours with an opportunity to work from home
- Ability to work autonomously as well as within a team
- Excellent customer service skills and effective interpersonal skills
- Honest, reliable and a strong team player
- Able to work in Australia without limitations or restrictions

**We are looking for someone who values a career as in customer service and client engagement who has a long term career goal in mind.**

The Office is open 8am - 6pm Mon-Fri; 8am to 12pm Sat-Sun.

Applications should be by **CV and cover letter** detailing your experience as it relates to the essential criteria. Only those who meet the criteria will be contacted

**Job Types**: Full-time, Part-time

Pay: $30.00 - $35.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney, NSW 2000

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