Customer Service Practice Manager Accounts
7 months ago
The Industrial Athlete Health Group is on the lookout for a customer service manager / medical receptionist to join our team to take client engagement to the next level.
**About the Company**
The Industrial Athlete Health Group is one of Australia's most cutting-edge healthcare businesses. Our goal is to make state of the art healthcare services accessible to our clients; and dedicated to creating innovative patient initiatives that change healthcare delivery across the country.
As a group we specialise in Medical Assessments, Health Related Medical Services, and provide occupational health solutions to workforces around Australia.
**About the Role**
- Become integral part of our customer facing administration team and take our client experience to the next level
- Assist our health professionals deliver outstanding clinical services.
- Manage pre employment bookings, invoicing and payments over our national network
- Liase and engage with our referral network
- Strengthen ties, implementing strategies to engage community partners and referrers
- Assist the Director and clinical teams perform daily operations
- Assist with marketing of services and social media
**Key Requirements**
- Manage pre employment bookings, invoicing and payments over our national network
- Proficiency with practice management software and accounting platforms
- Onboarding new employees
- Scheduling of patient appointments
- Processing Hicaps claims
- Correspondence with third parties and internal communications
- Compliance with guidelines for SIRA, Enhanced Medical Scheme & Department of Veterans Affairs and Workcover NSW
**Essential Criteria**
- Experience or interest in the health industry
- Previous experience in customer facing roles preferred
- Proficient computer skills
- Prior experience with practice management and Xero accounting software
- Experience with managing bookings and billings
- Ability to multi task and perform under pressure with strong attention to detail
- Flexibility in working hours with an opportunity to work from home
- Ability to work autonomously as well as within a team
- Excellent customer service skills and effective interpersonal skills
- Honest, reliable and a strong team player
- Able to work in Australia without limitations or restrictions
**We are looking for someone who values a career as in customer service and client engagement who has a long term career goal in mind.**
The Office is open 8am - 6pm Mon-Fri; 8am to 12pm Sat-Sun.
Applications should be by **CV and cover letter** detailing your experience as it relates to the essential criteria. Only those who meet the criteria will be contacted
**Job Types**: Full-time, Part-time
Pay: $30.00 - $35.00 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- Salary packaging
- Work from home
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Sydney, NSW 2000
-
Manager, Aboriginal Customer Engagement
7 minutes ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Manager, Aboriginal Customer Engagement & Policy (Aboriginal)** **Grade 11/12, Ongoing** **Location:Sydney** **About this role** Do you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the...
-
Associate Director
7 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Associate Director - Technical Accounting, Ongoing opportunity, based in Sydney CBD (McKell) + hybrid/flexible working option.** - Clerk Grade 11/12 salary starting from $139,787 base +11% super, commensurate with experience. - Based in Sydney CBD (McKell) with hybrid/flexible working options, - Excellent learning and development opportunities ***About...
-
Manager, Marketing Programs
2 weeks ago
Sydney, Australia NSW Government -Customer Strategy & Technology Full timeExciting opportunity to work in a dynamic team and showcase your account management, marketing, project management, planning and stakeholder engagement skills - A challenging and rewarding Senior level role offering great exposure and opportunity contribute in a meaningful way to improve the marketing effectiveness of a progressive state government...
-
Manager, Service Operations
1 week ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Manager, Service Operations** **Grade 11/12, Ongoing** **About this role** As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...
-
Assistant Practice Manager
7 months ago
Sydney, Australia Practice Managers Australia (PMA) Full time**Location**: Sydney **Worktype**: Full Time - Work alongside a team of thirty specialists and lead/manage 15 clinic staff - Full time, permanent role - with flexibility on how the hours are reached - Very generous salary package + other attractive benefits **The Practice** - Based in stunning Bondi Junction, this practice is dedicated to creating...
-
Customer Experience Designer
2 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW. ***To be successful in this role you will demonstrate**: - Proven experience in conducting qualitative...
-
Manager Medical Services
7 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Manager, Medical Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Medical Services to join their team! **Benefits** - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $ 134,411 - $155,445 per annum plus super - Genuinely...
-
Sydney, Australia NSW Government -Department of Customer Service Full time**Advisor Ministerial and Parliamentary Services** **Office of the Secretary - Department of Customer Service** **Grade 7/8,Full-Time, Ongoing opportunity** The Office of the Secretary, Department of Customer Service, delivers high quality policy, Cabinet, and executive and parliamentary services for the Minister for Customer Service and Digital...
-
Service Designer
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Service Designer, full time 12-month temporary role, flexible working model including hybrid options** Do you want to make an impact to the lives of 8 million+ lives in NSW by contributing to the Life Journey program and work in an inclusive and flexible hybrid-environment with endless opportunities to grow? **Yes? Then this role is for you** **Your key...
-
Director Operations
7 months ago
Sydney, Australia NSW Government -Department of Customer Service Full timeMake a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...
-
Customer Service
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**Customer Service (Facilities) Officer** **Location**:Sydney CBD and Parramatta (close to Central and Parramatta Station with flexible working options) **Clerk Grade**:3/4 Full-time, Temporary opportunity (immediate start, until 30 June 2025) **Salary range**:$79,032 to $86,539 plus super **About the Department** **The Department of Customer Service...
-
Practice Manager
9 months ago
Sydney, Australia Fujitsu Full time**Practice Manager** **Sydney preferred location flexible across Australia** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...
-
Customer Support Officer
7 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...
-
Customer Success Account Manager
9 months ago
Sydney, Australia Microsoft Full time**Customer Success**: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success Unit team that helps customers bring together Microsoft’s world class technologies and skills, to accelerate our...
-
Customer Service Representative
3 months ago
Sydney, Australia Service NSW Full time**Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...
-
Manager Dispute Services
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...
-
Manager Dispute Services
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Dispute Services - NSW Fair Trading** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy...
-
Manager Governance
2 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Manager Governance, Sydney, Ongoing** ***Governance, Risk, and Performance (GRP) is a Corporate Services business unit that delivers strong governance and risk management advisory and support services, promoting a governance culture, and optimising performance in the Department of Customer Service (DCS).? GRP has a key management opportunity for a...
-
Account Manager
7 months ago
Sydney, Australia Wood Mackenzie Full timeCompany Description Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making. Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector...
-
IT Service Cost Recovery Analyst
7 months ago
Sydney, Australia NSW Department of Customer Service Full time**IT Service Cost Recovery Analyst, Ongoing opportunity based in Sydney, plus flexible/hybrid working options** - Ongoing position available - Grade 7/8, salary range: $106,025 - $117,363 + 11% super - Based in Sydney CBD (McKell), plus flexible working options available **About the role** The IT Service Cost & Recovery Analyst coordinates cost recovery...