Customer Success Specialist

7 months ago

Sydney, Australia DentalMonitoring Full time

Dental Monitoring in a few words?
- A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
- A Tech company in full growth, always looking for innovation, quality and performance.
- An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
- The first unicorn of the dental sector

Your mission is to optimize the quality of the customer experience aimed to help healthcare professionals and their patients, as well as to ensure excellent communication between several internal departments

**Role and **Responsibilities**
- Must be innovative and a self starter
- Ability to think independently and make decisions applicable to the success of the customer and the team
- Proactively researching and analyzing account metrics
- Partnering with multiple departments to resolve any customer issues
- Enriching and updating users’ databases through training and coaching of best practices
- Creating retention plans for at risk accounts
- Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable
- Reporting of user activities with partnering departaments
- Create and implement a growth strategy specific to the needs of each account

Information Security
- Be aware of their own responsibility regarding information security
- Perform their work according to the applicable policies and procedures
- Contribute actively to the continuous improvement of our ISMS
- Report any observed or suspected weaknesses in our ISMS and any information security incident

**Essential Qualifications**
- Minimum Bachelor's degree or equivalent job experience
- Minimum 2+ years Customer Support experience or in any related field
- Curious and passionate about new technologies
- Self sufficient with effective and professional communication skills
- Ability to learn and engage with new technologies with mínimal training
- Experience in training people on technological tools
- Excellent interpersonal, editorial skills, and analytical skills
- Fluent in verbal, written, and professional English
- A can-do attitude and willingness to roll up your sleeves to get things done

**Preferred Qualifications**
- Clinical experience
- Bilingual: French or Spanish is a plus
- Knowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and MAC Apple products
- The above is not an exhaustive list of all duties, responsibilities and qualifications associated with the job. Other duties may be assigned._

Your working environment

DM is a great place to work, and here you will thrive because:

- We are really close to our users: patients, doctors and their staff, as well as our internal users.
- Your ideas will be heard Our culture promotes initiatives and ownership and we recognize gumption.
- Everyone will do their best to help you develop your skills -we know you can’t know everything.
- Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers
- At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.

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