Client Support Partner

4 weeks ago

Hurstville, Australia The Benevolent Society Full time

**Work from Home, Part-time, on-call role available based in Sydney**
- Occasional travel to Hurstville for training purposes and team meetings is required
- ** Flexible, friendly role**:

- **Work every fortnight, provide after-hours support (Your day will begin at 6PM on weekdays, and weekend support required)
- ** Sat-Sun**, work starts from 8am-6pm + after 6pm on-call

**Your new role**

As our Client Support Partner On Call, you will be responsible for organizing emergency respite for carers or care recipients, following up urgent services changes or cancellation. You will assist in providing support after office work hours and on the weekends for people through the Carer’s Gateway and Aged Care Services programs. This role includes arranging community and In-Home and overnight respite and maintaining relationship with other service providers.

**Duties**
- Coordinate with the internal TBS staff to organize the services which haven’t been finalized during the office hours.
- Establish and maintain network relationships with providers and referral services including social workers, Aboriginal and Torres Strait Islander specific services, and ethnic/multicultural services
- Deliver person centred carer supports that is based on a collaborative process with the carer aimed at increasing quality of life and provide coordinated and accountable service delivery under professional supervision including assessment, support planning, monitoring, coaching and evaluation.
- Facilitate informal and formal supports for carers and clients and assist them to engage with wrap around and/or support services directly, as appropriate
- Actively participate in a team of Client Support Partners by contributing to collaborative working relationships, team initiatives and professional development, while attending review meetings, case conferences, worker meetings and consultation meetings and ensure appropriate documentation is kept.
- Ensure the support provided to carers and clients is well-informed, accurate and best meets their needs, while ensuring service provision is in line with The Benevolent Society’s practice frameworks, processes and business rules.
- Establish and maintain positive working relationships with individual carers and families which reflect consumer directed care principles, their rights and responsibilities

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- ** Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills and Experience**
- Tertiary qualifications or be enrolled in the area of social work, welfare, related discipline or Certificate IV (or working towards) extensive experience
- Demonstrated understanding of the needs of carers of older people, chronically ill, people with a mental illness and people with disabilities.
- Strong commitment to customer service and finding solutions to meet consumer needs
- Experience in assessing the needs of clients.
- Demonstrated experience in community care and/or community information services.
- Previous experience in a high volume customer service role would support success
- Excellent communication skills including cross cultural awareness.
- Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTI) communities
- Demonstrated computer skills including Microsoft Office

Call Vale on 0406 384 998 for a friendly and confidential chat.

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