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Client Support Partner

4 months ago

Hurstville, Australia The Benevolent Society Full time

**Two Full-time positions based in Hurstville**:

- ** $74k - $79k inclusive of Super + Salary Packaging**:

- ** Flexible, friendly organisation, Hybrid work options available**

Are you **passionate about making a positive impact** in the lives of carers across Australia? The Benevolent Society is excited to announce the **growth** and **expansion** of our **Carer Gateway Program**, and we are looking for dedicated individuals to join our team. The Benevolent Society is Australia’s first charity, providing a range of Disability, Child, Youth and Family and Aged Care services across New South Wales, Queensland and South Australia. We are an independent, non-religious service provider which supports people to live life their way. Our vision is for a just society where all Australians can live their best life.

We are committed to supporting carers and enhancing their quality of life. This is an exciting opportunity to be part of a **dynamic** and **innovative** team, **as we work together to make a meaningful difference in the lives of carers**. Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away. Carer’s Gateway is an initiative to provide carers with information, support, counselling, and coaching. Click here to find out more about Carer Gateway

**Duties**

As our Client Support Partner - Young Carers, you will:

- Work closely with young carers (aged under 25) to provide them with the support they desperately need in their caring role.
- Assist young carers in managing their caring responsibilities and provide guidance on how to balance their caring role with school, social life and other commitments.
- Help young carers to develop their confidence, self-esteem and social skills to make and maintain friendships and socialise outside of their caring role.
- Collaborate with other team members to develop and deliver tailored programs and activities that meet the specific needs of young carers.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- **Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including part time hours, hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- **Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills and Experience**

We want you to be successful in your new role This means you’ll have:

- Experience as a Case Worker, Case Manager, Support Coordinator or Social Worker
- A passion for helping Carers live their best lives while they support a loved one to have a better quality of life.
- Ability to develop initial service plans in collaboration with the customer, carers, medical and allied health professionals and referring agencies as appropriate, ensuring it meets the customer’s needs, goals, preferences and eligibility
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stress
- Ability to connect to young people from all walks of life
- Comfortability working from our Hurstville office

Some evening/weekend work will be required however events are planned well in advance.

Have any questions? Please contact Michelle on 0408242879 for a friendly, confidential discussion.