Client Support Partner

6 months ago

Hurstville, Australia The Benevolent Society Full time

**Full time opportunity based in Hurstville (some travel required to Illawarra area)**:

- **$79k - $84k inclusive of Super + Salary Packaging**:

- **Flexible Friendly organisation, WFH & part time options available**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**Your new role**

Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away Carer’s Gateway is an initiative to provide carers with information, peer support, emergency respite, counselling or coaching.

As our **Client Support Partner - Peer Support** you will be the catalyst for positive change in caregivers' lives You will be at the forefront, assessing their needs and aspirations, crafting personalised plans to help them seize life's opportunities and achieve their goals. But that's not all - you will also foster a vibrant community where caregivers connect, support each other, and thrive together. If you're ready to empower caregivers to live their best lives and make meaningful connections, this is the role for you

**Duties**
- Collaborate and work closely with the team to create a safe space for our Carer's to connect and share their journey with each other
- Facilitate Peer to Peer Support Groups face to face and online
- Attend expos and local community days to promote the Carer Gateway Programs and benefits
- Attend overnight workshops that focus on providing carers with strategies and support regarding their caring roles.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A **‘**best life’** is unique to everyone and can change as life changes:

- **Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - to suit your lifestyle.
- **Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- **Recognition and Reward** -** Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness** -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- **Professional development** -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment** - **First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our **First Nations Staff Reference Group** & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**
- You will be experienced as a Case Worker, Case Manager, Support Coordinator or Social Worker
- A passion for helping Carers live their best lives while they support a loved one to have a better quality of life.
- Ability to develop initial service plans in collaboration with the customer, carers, medical and allied health professionals and referring agencies as appropriate, ensuring it meets the customer’s needs, goals, preferences and eligibility
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stress
- Ability to connect with people from all walks of life
- Comfortable to lead carer peer support groups
- Available for some evening/weekend work (events are planned well in advance)
- If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. _

**Have a question? Call Kylie on 0403 947 040 for a f

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