Underwriting Administration

6 months ago

Melbourne, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:
We have a fantastic newly created opportunity for an experienced Team Leader to join our growing Tele Underwriting and Admin team. You will be responsible for leading a team of Underwriting Service Representatives and Administrators within the Retail Customer and Operations Department. Ensuring the completion of all new Tele-Application requests and administrative tasks are completed within the agreed standards, procedures, and service levels.

To do this successfully you will:

- Manage team members workloads to ensure overall achievement of service level, productivity and quality targets are met
- Responding to escalations in a timely manner and ensuring the inbox is addressed as per agreed turnaround times
- Provide ongoing coaching, support and development of the Tele-Collect Consultants and Underwriting Administrators
- Actively contribute towards the development of service transformation and business process improvement initiatives
- Proactive stakeholder engagement, relationship and expectation management
- Leadership experience within the Life Insurance industry is highly desirable
- Proven ability to maintain and build relationships with advisers and dealer groups
- ANZIF Cert IV highly desirable
- Proven People Management skills and experiencing leading teams
- Strong written and verbal communication skills

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to

live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.

AIA is different. Are you?

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