Front Office Manager

2 weeks ago

Fortitude Valley, Australia Ovolo Group Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Your Hotel - Ovolo The Valley**

Welcome to your Whimsical Oasis.

Situated in the heart of Brisbane’s Fortitude Valley lies **Ovolo the Valley**. Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces. Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant ZA ZA TA and bar KAZBA, multiple event spaces, and a rooftop pool.

**The Gig**

Reporting to the General Manager, the **Front Office Manager** is key for maximizing guest satisfaction and for the strategic development of our hotel. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects. This is a **Full-time** position and will require flexibility within availability. Your responsibilities will include but not limited to:

- Energize, motivate, train, develop, lead your Team in all things Front Office
- You describe yourself as a creative individual who is driven by the success of their team to deliver an effervescent (fabulous, unconventional, never boring) experience for our guests
- You love leading from the front & being guest facing
- Coach, develop and empower teams
- Know how to make someone feel special? Deliver that service from the heart
- Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for
- Create, inspire, initiate. You have the freedom to do so.

**A**bout you**
- A seasoned FOM with solid 2-3 years at Front Office Manager level in a hotel environment
- Demonstrate ability to drive Customer Service Programs and achieve desired results
- An inspirational and people person
- lead, support and develop your Team Members
- A stickler for attention to detail, the little things count
- Comfortable running your P&L, rostering and all things PMS
- Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
- Full of energy and enthusiasm, with a strong determination to succeed as a team
- Ambitious to progress within Front Office
- Prefer someone with previous Opera experience

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent.

**OVOLO. REFRESHINGLY YOU-NIQUE.

  • Front Office Manager

    2 weeks ago

    Fortitude Valley, Australia Ovolo Group Full time

    Ovolo The ValleyFounded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never...

  • Front Office Manager

    2 weeks ago

    Fortitude Valley, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Front Office Director

    7 days ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    Job Title: Front Office ManagerAt Ovolo Group, we're seeking a talented Front Office Manager to join our team. This is a leadership role that requires exceptional people management skills, attention to detail, and the ability to execute and follow through on projects.Key Responsibilities:Energize, motivate, train, develop, and lead your Team in all things...

  • Front Office Manager

    5 months ago

    Fortitude Valley, Australia Accor Apartments & Realty Full time

    FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley FV by Peppers comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane....

  • Front Office Manager

    2 weeks ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    About the RoleThe Front Office Manager is a key leadership position at Ovolo The Valley, responsible for maximizing guest satisfaction and driving the strategic development of our hotel. This role requires exceptional people management skills, attention to detail, and the ability to execute and follow through on projects.ResponsibilitiesLead and motivate the...

  • Front Office Representative

    3 weeks ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    About Ovolo GroupWe're an independently owned and operated lifestyle brand with a passion for delivering effortless and effervescent experiences for our guests. Our mission is to share happiness and create a special kind of sparkle that keeps people coming back for more.The RoleWe're seeking a skilled Front Office Representative to join our team at Ovolo The...

  • Front Office Lead

    7 days ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    About this roleWe are seeking a seasoned Front Office Manager to join our dynamic team at Ovolo Group.This is a leadership role that requires people management skills, excellent attention to detail, and the ability to execute and follow through on projects.Your primary responsibilities will include energizing and motivating your team, providing coaching and...

  • Front Office Manager

    5 months ago

    Fortitude Valley, Australia Accor Apartments & Realty Full time

    FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley FV by Peppers comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane....

  • Front Office Leadership Role

    5 days ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    Ovolo Group is seeking a seasoned Front Office Manager to join our team at Ovolo The Valley, a 5-star hotel in Brisbane's Fortitude Valley. As a member of our leadership team, you will play a crucial role in maximizing guest satisfaction and driving the strategic development of our hotel. Reporting to the General Manager, you will be responsible for...

  • Front Office Manager

    2 weeks ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    Front Office Manager Job DescriptionWe are seeking a seasoned Front Office Manager to join our team at Ovolo Group. As a key member of our hotel operations, you will be responsible for maximizing guest satisfaction and driving the strategic development of our hotel.Key Responsibilities:Energize and motivate your team to deliver exceptional guest...

  • Front Office Ambassador

    2 days ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    About OvoloWe're a lifestyle brand with a passion for providing effortless and effervescent experiences for our guests. At Ovolo, we believe in empowering our people to be themselves and share happiness with others.The RoleAs our new Guest Service Agent, you'll be responsible for delivering exceptional customer experiences from booking to check-out and...

  • Expressions of Interest

    4 months ago

    Fortitude Valley, Australia Lancemore Hotel Group Full time

    Join Our Talent Pool at The Constance HotelAre you looking for an exciting career opportunity in the hospitality industry? Constance Hotel is always on the lookout for dedicated and passionate individuals to join our team. We invite you to express your interest for future opportunities in the following areas:Housekeeping- Ensure our guests enjoy a pristine...

  • Expressions of Interest

    3 months ago

    Fortitude Valley, Australia Lancemore Hotel Group Full time

    The Constance Hotel -BrisbaneJoin Our Talent Pool at The Constance HotelAre you looking for an exciting career opportunity in the hospitality industry? Constance Hotel is always on the lookout for dedicated and passionate individuals to join our team. We invite you to express your interest for future opportunities in the following areas:Housekeeping- Ensure...

  • Housing Officer

    1 month ago

    Fortitude Valley, Queensland, Australia Top Office Full time

    Job Title: A03 Housing OfficerWe are seeking a highly skilled and experienced professional to join our team as a Housing Officer. This is a temporary role with a high likelihood of extension, offering a great opportunity to gain experience working within the Queensland Government.Key Responsibilities:Assess property applications and grants, conduct client...

  • Expressions of Interest

    2 months ago

    Fortitude Valley, Australia Lancemore Hotel Group Full time

    **Join Our Talent Pool at The Constance Hotel** Are you looking for an exciting career opportunity in the hospitality industry? Constance Hotel is always on the lookout for dedicated and passionate individuals to join our team. We invite you to express your interest for future opportunities in the following areas: **Housekeeping** - Ensure our guests enjoy...

  • Housing Officer

    3 weeks ago

    Fortitude Valley, Queensland, Australia Top Office Full time

    We are seeking a highly skilled and experienced administrator to join our team as a Housing Officer on a temporary assignment with the Queensland Government Department.The role will involve providing high-quality, person-centred social housing and housing assistance services to diverse clients. Key responsibilities include:Assessing property applications and...

  • Front Desk Supervisor

    23 hours ago

    Fortitude Valley, Queensland, Australia Ovolo Group Full time

    Key ResponsibilitiesEnergize and motivate the Front Office team to deliver an exceptional guest experience.Develop and implement strategies to drive customer satisfaction and loyalty.Coach and develop team members to excel in their roles and advance in their careers.Lead by example and demonstrate a passion for delivering outstanding service.Work closely...

  • Casual Front of House Superstar

    2 weeks ago

    Fortitude Valley, Queensland, Australia Funlab Full time

    About FunlabFunlab is a leader in the amusement and entertainment industry, dedicated to creating, developing, operating, and managing directional entertainment concepts.We believe Fun is Infectious and strive to provide a fun and positive work environment for our guests and employees alike.With over 50 venues across eight brands in Australia, New Zealand,...

  • Front of House

    2 months ago

    Fortitude Valley, Australia Cru bar & cellar Full time

    **CRU bar & cellar** We are looking for wait staff a.k.a. hospitality superstars! After an extensive renovation, where no stone was left unturned, our beloved Cru bar & cellar has reopened on the iconic James Street corner in Fortitude Valley and we are as busy as we have ever been! We are excited to create memorable experiences for our guests and we are...

  • Front of House Superstar

    3 weeks ago

    Fortitude Valley, Queensland, Australia Funlab Full time

    About FunlabFunlab is an Australian out of home entertainment company, home to brands including Strike, Archie Brothers Cirque Electriq and Holey Moley. We provide a fun and positive work environment with the goal of ensuring every guest to one of our venues has a memorable experience.Our CultureWe believe Fun is Infectious. It's important. It's not just for...