Customer Service Manager

2 weeks ago

Bondi Junction, Australia Patricks Universal Exports PTY LTD Full time

About the Role

We are seeking a qualified Customer Service Manager who will be responsible for:

- Leading the customer service team at Patricks, ensuring exceptional after-sales support

tailored to the e-commerce beauty products industry. Responsibilities include efficiently

resolving customer complaints, processing refunds, and addressing feedback to

enhance satisfaction with grooming products.
- Managing recruitment, selection, and training for new team members, emphasising

product knowledge and service excellence. Conducting performance assessments to

drive continuous improvement and align with Patricks' commitment to quality.
- Analysing customer satisfaction metrics to identify trends and areas for improvement.

Developing targeted strategies to enhance service quality and maintain Patricks'

reputation in the men’s grooming industry.
- Implementing quality assurance processes to uphold Patricks' standards and monitor

key performance indicators for service excellence.
- Developing customer service strategies to elevate the overall experience on the Patricks

platform, increase engagement, and foster brand loyalty.
- Collaborating with the marketing team to align customer service experiences with

marketing strategies, enhancing the customer journey and reinforcing brand loyalty.
- Gathering feedback directly from customers to refine and improve offerings, ensuring

responsiveness to evolving preferences.
- Managing complex customer inquiries and issues, acting as a senior point of escalation

to align resolutions with brand values and customer satisfaction goals.

About you:
The minimum requirements for the position are:
▪ Relevant AQF Diploma or higher qualification (or at least three years of relevant work

experience)

▪ 2 years of relevant work experience as a Customer Service Manager.

▪ Possesses analytical and problem-solving skills

▪ Be a team player with strong interpersonal and communication skills

You are perfect for this role if you:
▪ Have great leadership skills and can lead a team with compassion

▪ You are a quick learner and very adaptable

▪ Are a forward thinker

▪ Are looking for an opportunity with huge growth potential.

Remuneration package
- Salary: AU$ 70,000.00 - A$ 75,000 + superannuation

Our Firm prides itself on employing long term employees who have continued to grow and

develop. Cultural fit is extremely important. The ideal person will be committed, motivated,

energetic and reliable.

You will be working with professional and experienced teams on exciting, prestigious projects

and you will be provided with support from the whole team. You will be hands-on with project

delivery, client engagement and team collaboration.

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: In person

Application Deadline: 23/04/2024

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