System Officer

3 weeks ago


Sydney, Australia NSW Government -eHealth NSW Full time

**Employment Type**:Permanent Full Time
- **Position Classification**:Computer Manager Grade 1
- **Remuneration**:$106,300 - $123,847 per annum plus 11% superannuation
- **Hours Per Week**:38
- **Location**:Flexible work options include a mix of work from home and from one of our offices based in Chatswood, Parramatta or Charlestown
- **Requisition ID**:REQ427959
- **Applications Close**:Sunday 9th September 2023 11:59PM

**Join the team driving the digital transformation of Australia’s largest public health system**

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.

**Come work with us**

We have an exciting opportunity in the Messaging and M365 Platform Services for a Systems Officer.

Reporting into Team Manager you will be responsible for ensuring the smooth operation of Messaging and M365 Platform Services with emphasis on customer satisfaction, process improvement and business as usual support activities.

**What you will do**
- Perform system monitoring and analysis, troubleshooting and escalating issues, including taking initial steps in proactive problem resolution and problem analysis as necessary, to maintain system performance to meet user demand.
- Reduce operational risk and improve availability of the messaging services by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to.
- Maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.
- Provide input into the Change and Event management processes to ensure compliance towards the NSW Health methodologies.
- Provide technical guidance and an escalation point to other eHealth members, existing LHD and Service Desk personnel for resolution of complex messaging service related issues.

More information about the Systems Officer role, can be found in the POSITION DESCRIPTION.

**About you**

The skills, knowledge and experience we are looking for in you are:

- Proven ability to effectively collaborate within a team environment
- Experience in providing L2 support across core Microsoft On-Premise and M365 technologies including, but not limited to, Hybrid Exchange, Windows Server, Microsoft Teams, SharePoint Online;
- Experience in administering Microsoft 365 technologies with a strong focus on customer service
- Ability to innovate and adopt various Microsoft 365 Technologies to improve existing and future team/customer capabilities
- Strong understanding of Mail flow, Hygiene, Archiving and MTA solutions.
- Previous Experience in Power Platform/Automation an advantage.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

**Benefits of working for eHealth NSW**

We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs

More information about these benefits can be found on our Benefits Page.

**Valuing diversity and inclusion**

For more information on the strategies in place to support diversity and inclusion, such as NSW Health’s Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit our Diversity and Inclusion page..

**How to apply**
- Demonstrated experience in maintaining and supporting complex M365 and hybrid Exchange messaging environments, including mail hygiene, archive and journaling technologies.
- Demonstrated experience and/or understanding in Microsoft 365 administration (Exchange Online, Microsoft Teams, SharePoint Online, Power Platform, etc).
- Demonstrated ability to innovate, using current and emerging technologies to transform and improve operational challenges, in consultation with internal and external stakeholders.
- Demonstrated understanding of working in an agile methodology and the use of DevOp’s
- Demonstrated ability to be flexible and undertake a variety of roles and ownership within and across support and/or projects teams to deliver agreed outcomes with mínimal supervision.

**Applications Close**:Sunday 9th September 2023 11:59PM

All NSW Health workers are required to have completed a primary course of a COVID-19 vac


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