Customer Service Representative

4 weeks ago


Notting Hill, Australia Big Post Pty Ltd Full time

_Calling all Contact Centre professionals Take the next step in your career with Big Post._

**WHO IS BIG POST?**

At Big Post, our mission is to provide small and medium businesses with a user-friendly freight booking platform that offers competitive rates and multiple service options.

Our customers and their customers are supported by a dedicated team who strive to provide personalized support, transparent communication, and timely solutions to all our customers' freight needs.

**ABOUT THE ROLE**

A normal day in our Contact Centre will see you:

- Helping our customers to understand ‘general freight’ and how freight moves through the network
- Assisting our customers to resolve their enquiries by using your powers of deduction to locate freight and solve issues like rebooking or redirecting a job
- Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers

**ABOUT YOU**

This role is perfect for you if:

- You have previously worked in a Contact Centre. A minimum of 6-months experience is preferred.
- You are fun to be around and enjoy working in a team
- You are always looking for ways to improve your performance and the way you work
- You understand the importance of a ‘customer first’ mindset
- You can demonstrate a solid work history

**BENEFITS & PERKS**
- Immediate start available
- Multiple, permanent full-time roles are on offer
- 2-weeks full training plus ongoing support and coaching
- Staff rewards programme
- Regular department and all of business social events.
- Onsite gym available to all staff. No memberships or contracts here. Just hard work and some mega tunes from our in-house jukebox
- Big Post branded t-shirts and jackets/vests provided free of charge. No need for suits or corporate wear.
- Free onsite, undercover parking

**Job Types**: Full-time, Permanent

**Salary**: From $58,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Notting Hill, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail or Customer Service: 1 year (preferred)
- Contact Centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/04/2024



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