Guest Experience Executive

1 month ago

Sydney, Australia InterContinental Full time

**About Us**

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We invite you to join us at this incredibly exciting time for our hotel as a **Guest Experience Executive.**

**Your day to day**

As part of our talented Front Office team, no two days are ever the same.

As Guest Experience Executive you will provide supportive and proactive assistance to all operational departments to ensure business excellence, continuous loyalty and a consistent luxury guest experience for our guests. You will take partner with the Front Office leaders to drive Front Office KPIs and contribute to the hotel results and goals.

This is a busy and varied role with connection to all departments across the Hotel. Your immaculate presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests.

If this sounds like you, we would love to hear from you

**What we need from you**
- Passion for delivering warm and welcoming customer service & memorable guest experiences
- Amazing communication skills both on the phone & in person - you are a people’s person and this shines through
- Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
- You must meet the legal requirements to live & work in Australia
- Previous experience in a front office or guest relations role is advantageous
- Valid Driver’s license is required
- Must have full Australian working rights

**What we offer**

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- A fun, supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your career
- Free meal on shift
- Paid birthday leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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