Guest Experience Executive

3 weeks ago


Sydney, Australia AccorHotels Full time

Company Description

Live the French Way. Discover Sofitel Sydney Darling Harbour

Why not look through a French lens each day? At Sofitel Sydney Darling Harbour our tagline is #livethefrenchway. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. Sofitel Sydney Darling Harbour is an award winning modern luxury hotel featuring 590 rooms and suites that add luxurious joie de vivre to the Harbour shore. Blending stylish French aesthetics with contemporary design and breathtaking views of the skyline, with award winning bars, a restaurant and an executive club lounge, Sofitel Sydney Darling Harbour sets the tone for modern luxury and exceptional experience.

**Job Description**:
The Opportunity

As our newly appointed Guest Experience Executive, you will take the lead across the hotel with regards to guest relations and driving luxury quality standards creating Magnifique Memories and creating tailor made moments to our guests. You are responsible for delivering a highly personalised service, welcome and departure to all VIP and Sofitel guests of the hotel, responding to guest and needs on a one-on-one basis.

Your new role is to ensure an exceptional quality in line with Sofitel Luxury standards, ensuring that our guest’s hotel experience equates with that expected from a luxury 5-star hotel. Your duties whilst _#Livingthefrenchway_ will include:

- Monitoring VIP guest arrivals and meeting their requests and preferences. Maintain service standards at all times and ensure efficient guest registration if and when needed, departure and telephone services.
- Ensure guest problems and complaints are handled and resolved in a professional manner. Responding to guest experience reviews.
- Proactive adherence to the brand standards across the hotel including guest focus, Ambassador Appearance, department organisation, and operational effectiveness.
- Lead and drive the Heartist Culture at the hotel
- Take a lead and coordinate special guest experience activations throughout the Hotel.

What We Are Looking For
- Excellent presentation and communication skills
- Proven Food and Beverage and Front Office experience within a Five Star Hotel
- Pride yourself on ability to build relationships and guest experiences epitomizing French elegance, style and sophistication
- Creative and an innovator of guest services

Our commitment to Diversity & Inclusion:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

Additional Information

What We Offer:

- Work your way - flexible working arrangements
- Access to Ambassador Concierge
- Industry benefits worldwide
- Paid day off in your birthday month
- Discounted Barista made coffee daily



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