Guest Experience Executive

3 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23068609

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Perks and Rewards**:

- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Wellbeing & mindfulness programs to ensure you stay healthy.

**Your Opportunity**:

- Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on our Bonvoy Elite members, VIP’s and suite-paying guest.
- Work as a member of the Guest Experience Department supporting several aspects of the Sales and Marketing Operation including Reception, Operations, Pre-Arrival Operations, Lobby Greeter, Arrival and Departure Experience Operations.
- Organize, confirm, process, and conduct all VIP and Entertainment guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Identify and explain room features to guests.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Follow up on any outstanding requests or problems from the previous day and are resolved.
- Obtain a solid knowledge of the hotel product including room types, rates, food and beverage outlets and other hotel features and guest facilities.
- Responds to & recovers (where appropriate) Guest Satisfaction Surveys.
- Help with managing the 10 for 10 Associate recognition program.
- Attend monthly MBS trainings for FOH team members.

**Skills, Education and Experience**
- A genuinely warm & welcoming demeanor.
- Opera experience is preferred.
- Personable communication skills.
- Believe in the benefits of energising and motivating others
- Display a passion for the Hospitality industry.
- A desire to innovate and create, our guests come to experience a life less ordinary.
- You are reliable and flexible with the ability to work various shifts
- Must have an RSA
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

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