Aps3 Participant Support Officer Vic

4 weeks ago


Werribee, Australia Chandler Macleod Full time

**Location***
- Werribee, Victoria
- **Category***
- Health
- **Salary**
- $37.36 AUD - $37.36 AUD Hourly
- **Posted**
- 03-Mar-2024
- **Work type**
- Casual/Temp
- **Contact**
- Teresa Zanatta
- **Reference**
- BH-157837-2
- **MANDATORY: AUSTRALIAN CITIZEN required to work within Federal Government**

**APPLICATIONS CLOSE: 3pm Tuesday 12th of March 2024.**

**Our Federal Government Agency which supports a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. Is seeking to engage in an APS3 Participant Support Officer working to 31/12/2024 with an option to possibly extend in Echuca, Bentleigh & Werribee.**

**About the Team**
National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the Agency, ensuring accessible, nationally-consistent participant experiences.
**About the Role**
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the Agency’s Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
**It is highly desirable that the successful applicant understand or lived experience in the field of disability.**

**What's on Offer?**
- **Position located in Echuca, Bentleigh & Werribee.**:

- **APS3 $37.36/ph + super**:

- **Temporary contract working to 31/12/2024, with an option to extend**:

- **Fulltime Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm**



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