![FCM](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
4 weeks ago
**JOB NO**: 518858
**BRAND**: FCM
**WORK TYPE**: FULL TIME, HYBRID
**LOCATION**: NEW SOUTH WALES, QUEENSLAND, VICTORIA
**CATEGORIES**: EVENTS & PRODUCTION, CORPORATE & GROUP TRAVEL, INFORMATION & TECHNOLOGY
**CUSTOMER SUCCESS MANAGER - FCM Meetings & Events**
If you want to be a part of a team of creative event experts and are ready to take ownership of our digital meeting platform, then this role is for you.
As a Customer Success Manager, you will be pivotal in ensuring our customers succeed and thrive with our products and services. Your role will be to drive the long-term success and adoption of our event and travel digital solutions. You will be instrumental in fostering customer satisfaction and loyalty.
Your focus will be to ensure the seamless adoption and utilisation of FCM Meetings & Events’ products and platforms across global customer channels. The role guides the customer through onboarding, provides responsive support, and collaborates with cross-functional teams to improve support processes and drive revenue opportunities.
The role can be based in either Sydney, Brisbane or Melbourne.
**About FCM Meetings and Events**:
FCM Meetings and Events is a leading global provider of strategic meetings and event management solutions. With a strong presence in Australia and a commitment to delivering exceptional memorable experiences for our clients.
At the heart of FCM Meetings & Events’ products and service is our people. They are the passionate and committed to creating memorable experiences for our clients. Bringing years of experience to our customers' Meetings & Events program, they are the creatives, designers, producers, storytellers, technology experts, and event travel specialists who partner our customers in bringing their event needs to life.
We are looking for a motivated, dynamic Customer Success Manager to join our team and further elevate our customers’ experience and utilisation of our digital product offerings.
**What you’ll be doing**
- Assisting customers during the initial setup and implementation phase, ensuring they understand how to use the product or service effectively
- Providing training sessions and resources to educate customers about the features and functionalities of the product, enabling them to use it optimally
- Build strong customer relationships by understanding their needs, challenges, and goals. This often involves regular check-ins and communication to gauge customer satisfaction and gather feedback
- Gathering customer feedback about our product's features, usability, and areas for improvement by conducting surveys to measure customer satisfaction and using the feedback to improve our product and service quality
- Proactively identify opportunities to drive growth from the incumbent customer portfolio & support new business growth via the sales teams. Ensuring that customers renew their subscriptions. Also, identify opportunities for upselling or cross-selling additional FCM Meetings & Events suite of products or services
- Ensure customer satisfaction and adoption of the platform through regular check-ins and account reviews
- Gather customer feedback and provide insights to the digital product and development teams to inform product improvements.
- Achieve quarterly customer retention and growth goals by tracking customer usage patterns and health indicators (like engagement metrics) to identify customers who might be at risk of churning. Taking proactive measures to retain such customers is a critical responsibility
- Work with the Head of Supply and technology partner to drive venue sign-up to the platform
- Collaborate with marketing on campaign initiatives that drive engagement and results—encouraging satisfied customers to advocate for our products and services. This could involve testimonials, case studies, or referrals
- Creating educational content such as tutorials, webinars, or knowledge base articles to help customers learn more about the product independently
- Analysing customer data to identify trends, preferences, and pain points, which can inform business decisions and improve customer satisfaction
- Management of financial administration and reconciliation
**We’d love to hear from you if you have**
- Experience in MICE industry
- Proven experience in the corporate segment
- Demonstrated effective customer service skills
- Proven record of accomplishment in business systems ownership and process management
- Extensive experience in customer service and/or customer success roles
- Demonstrated experience in reactive and proactive problem-solving focused on improving day-to-day business operations
- Demonstrated experience in delivering training to customers
- Tertiary qualification in business or related field
- 1+ year experience in Salesforce
- Experience with tools such as JIRA, Confluence, Okta, Power BI and Service Now
- Change management and training Experience
**What’s in it for you...**
- Tick destinations off
-
Customer Success Manager
1 week ago
Brisbane, Australia Trapeze Group Limited Full timeJob Summary: The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry. **Job Description**: Why Trapeze? Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia Trapeze Group Limited Full timeJob Summary:The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry.Job Description:Why Trapeze?Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve challenges,...
-
Customer Success Manager
2 weeks ago
Brisbane, Australia Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
-
Customer Success Manager
3 weeks ago
Brisbane, Australia TROOCOO Pty Ltd Full timeCompetitive salary and package - Deliver unique software platform - Career progression opportunities **Opportunity** Our client is a growing software organisation specialising in safety management. Due to a mandate for future company growth, they are looking an experienced Customer Success Manager to join their organisation. This is a critical role in the...
-
Customer Success Manager
3 weeks ago
Brisbane, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Happy Customers lead to retention of their business as well as turning them into...
-
Manager - Customer Success
2 weeks ago
Brisbane, Queensland, Australia Sales Recruit Partners Pty Ltd Full timeManager - Customer SuccessWe're a team of scientists and inventors who use insights to hypothesis, experiment, and drive continuous improvements - spearheading the travel and experience industry to new heights. As we embark on our journey of improvement, we're keen to strengthen our client relationships by recruiting Managers - Client Success.Our Managers...
-
Customer Success Manager
3 weeks ago
Brisbane, Australia NEXTDC Full timeCompany Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...
-
Customer Success Manager
7 days ago
Brisbane, Australia Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia etrainu Full timeLocationBrisbane DepartmentCustomer Success TypeFull Time We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our clients which includes...
-
Customer Success Manager
1 week ago
Brisbane, Australia Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_Happy Customers lead to retention of their business as well as turning them into...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia Noggin Pty Full timeWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia NEXTDC Full timeCompany DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...
-
Customer Success Manager
3 weeks ago
Brisbane, Australia Real Time Australia Full timeMarket-leading product with a smart, fun & supportive team - Make the move from Property to Software & catapult your career - $75k - $80k base + super + comms (OTE = >$100k) **Looking to join a fun, results driven culture in a high growth Tech company?** - Rapidly growing and very fun Kiwi PropTech Company with established partnerships - Brisbane based (WFH...
-
Customer Success Manager
1 week ago
Brisbane, Australia Skedulo Full timeHere at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces. The Skedulo team is a...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia FCM Full timeJOB NO: 518858BRAND:FCMWORK TYPE: FULL TIME, HYBRIDLOCATION: NEW SOUTH WALES, QUEENSLAND, VICTORIACATEGORIES: EVENTS & PRODUCTION, CORPORATE & GROUP TRAVEL, INFORMATION & TECHNOLOGYCUSTOMER SUCCESS MANAGER -FCM Meetings & EventsIf you want to be a part of a team of creative event experts and are ready to take ownership of our digital meeting platform, then...
-
Customer Success Manager
3 weeks ago
Brisbane, Australia FlexCareers Full time**Are you our next Flex superstar?** **Why join FlexCareers?** We’re on a mission to make work, work for everyone. We partner with progressive organisations to normalize flexible work and create opportunities for our growing community of 200,000+ professionals while advocating for all types of diversity and inclusion. **We offer**: - ** Truly flexible...
-
Customer Success Manager
6 days ago
Brisbane, Australia Real Time Australia Full timeHuge career, professional, personal and growth opportunities - Market leading product with a smart, fun & supportive team - $90k base + super + comms ( $120k OTE ) **This is it! This is the one you've been looking for...** - Be the First CSM hire in Australia - rapidly growing and very cool NZ Tech company - Brisbane based, lovely, fun and growing office!...
-
Customer Success Manager
2 months ago
Brisbane, Australia Dean & Ling Pty Ltd Full timeReporting to the Managing Director, you will be responsible for the planning, developing and implementing strategic and operational outcomes to enhance the Customer experience and performance of the business. This newly created role is designed to support the team maximise opportunities and develop, oversee and rapidly improve sales operations and customer...