Customer Success Manager

4 days ago


Brisbane, Australia Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

The Customer Success Manager manages to ensure that they achieve their business outcome with Rockwell Automation’s software subscriptions and solutions & services. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.

Key Responsibilities:

- Manages the Adoption of purchased Software and solutions to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal
- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
- Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience

Skills, Knowledge, Experience and Education
- Account Management and/or Business Development experience in similar industry
- 5+ years working with customers in a customer success capacity
- Genuine interest in making customers successful - Collaborates with others to reach that goal.
- Leads negotiation conversations with executives



  • Brisbane, Australia Trapeze Group Limited Full time

    Job Summary: The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry. **Job Description**: Why Trapeze? Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve...


  • Brisbane, Queensland, Australia Trapeze Group Limited Full time

    Job Summary:The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry.Job Description:Why Trapeze?Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve challenges,...


  • Brisbane, Australia Actionstep Full time

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...


  • Brisbane, Australia etrainu Full time

    Location**Brisbane** - Department**Customer Success** - Type**Full Time** - We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our...


  • Brisbane, Australia Sales Recruit Partners Pty Ltd Full time

    **Manager - Customer Success** We’re a team of scientists and inventors who use insights to hypothesis, experiment, and drive continuous improvements - spearheading the travel and experience industry to new heights. As we embark on our journey of improvement, we’re keen to strengthen our client relationships by recruiting Managers - Client Success. Our...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    Competitive salary and package - Deliver unique software platform - Career progression opportunities **Opportunity** Our client is a growing software organisation specialising in safety management. Due to a mandate for future company growth, they are looking an experienced Customer Success Manager to join their organisation. This is a critical role in the...


  • Brisbane, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Happy Customers lead to retention of their business as well as turning them into...


  • Brisbane, Queensland, Australia Sales Recruit Partners Pty Ltd Full time

    Manager - Customer SuccessWe're a team of scientists and inventors who use insights to hypothesis, experiment, and drive continuous improvements - spearheading the travel and experience industry to new heights. As we embark on our journey of improvement, we're keen to strengthen our client relationships by recruiting Managers - Client Success.Our Managers...


  • Brisbane, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...


  • Brisbane, Australia Actionstep Full time

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...


  • Brisbane, Queensland, Australia etrainu Full time

    LocationBrisbane DepartmentCustomer Success TypeFull Time We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our clients which includes...


  • Brisbane, Queensland, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_Happy Customers lead to retention of their business as well as turning them into...


  • Brisbane, Queensland, Australia Noggin Pty Full time

    Why become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...


  • Brisbane, Queensland, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Brisbane, Queensland, Australia NEXTDC Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...


  • Brisbane, Australia Real Time Australia Full time

    Market-leading product with a smart, fun & supportive team - Make the move from Property to Software & catapult your career - $75k - $80k base + super + comms (OTE = >$100k) **Looking to join a fun, results driven culture in a high growth Tech company?** - Rapidly growing and very fun Kiwi PropTech Company with established partnerships - Brisbane based (WFH...


  • Brisbane, Australia Skedulo Full time

    Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces. The Skedulo team is a...


  • Brisbane, Queensland, Australia FCM Full time

    JOB NO: 518858BRAND:FCMWORK TYPE: FULL TIME, HYBRIDLOCATION: NEW SOUTH WALES, QUEENSLAND, VICTORIACATEGORIES: EVENTS & PRODUCTION, CORPORATE & GROUP TRAVEL, INFORMATION & TECHNOLOGYCUSTOMER SUCCESS MANAGER -FCM Meetings & EventsIf you want to be a part of a team of creative event experts and are ready to take ownership of our digital meeting platform, then...


  • Brisbane, Australia FlexCareers Full time

    **Are you our next Flex superstar?** **Why join FlexCareers?** We’re on a mission to make work, work for everyone. We partner with progressive organisations to normalize flexible work and create opportunities for our growing community of 200,000+ professionals while advocating for all types of diversity and inclusion. **We offer**: - ** Truly flexible...


  • Brisbane, Australia Real Time Australia Full time

    Huge career, professional, personal and growth opportunities - Market leading product with a smart, fun & supportive team - $90k base + super + comms ( $120k OTE ) **This is it! This is the one you've been looking for...** - Be the First CSM hire in Australia - rapidly growing and very cool NZ Tech company - Brisbane based, lovely, fun and growing office!...