Customer Success Manager

7 days ago

Brisbane, Australia Aphex Full time

**About Aphex**:
That's why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of the current mountain of spreadsheets, whiteboards, and stone tablets, we build tools that allow anyone on a project to plan and communicate their work with full visibility of everyone working around them.

Our customers are the largest construction contractors that build the tunnels, roads, bridges, and buildings we use daily. Our awesome users are the engineers who manage and plan these cool projects.

We’re at an exciting stage of our journey. Having launched our V1 in the UK in 2019, we currently support most major contractors and projects there. We entered the Australian market in 2022 and are now the leading solution there, too. As a team, we are moving from experimenting with the core idea of our product to iterating on how we reach, onboard, and support our users.

Join us on a mission to improve an industry that contributes to around 10% of GDP but is less productive than 20 years agoIt’s kind of a big issue.

**The role**:
Customer Success at Aphex is about onboarding, activating and growing the impact of our platform on construction projects. Our Customer Success team works hand in hand with our sales team and owns;
- Set up and deployment across major infrastructure projects or contractors for maximum impact
- Activation through nudges, training and influencing products.
- Monitoring project health, then testing and designing playbooks to positively impact it
- Building relationships at a ground level to support account renewal and growth

As a Customer Success Manager at Aphex, you will help shape and improve how we deliver these outcomes. This is not a “follow what the book says” role. We encourage everyone to challenge what we do, find better ways, and make them a reality. Everyone has the opportunity to grow into whatever role they choose and deliver maximum impact.

The Customer Success team is part of the sales team spread across the East Coast and London, but your direct manager and typical hours of work are largely standard Australian hours. However, our remote first approach does allow a high degree of flexibility to your hours, what to start later, and having an evening meeting on Wednesday - no worries.

**Requirements**:

- You are someone who loves to solve problems and help people
- You ideally have either a SaaS customer success or construction background
- You are hungry to learn and improve things.
- You are happy both helping people on the ground and “system-thinking” to improve broader outcomes
- You are engaging, genuine, happy and patient.
- You have great communication skills.
- You want to make a difference to people and the community by tackling a bigger problem.

**Nice to haves**:

- Experience in customer success or sales adjacent roles
- Experience in fast-moving SaaS businesses
- Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.

**Benefits**
- Competitive salary starting
- Opportunity for equity incentives over the long term
- Opportunities for growth in other areas of the company
- Macbook Pro
- Flexible, remote-first working with access to a convenient WeWork office
- Opportunities to upskill yourself with a Udemy subscription and 1-week training leave
- Joining the Aphex team means so much more than just a job; we’re a fun-loving company that believes in enjoying our work.

**To apply**:
Send us your CV and very brief responses to these great questions
- The biggest problem with public transport is?
- The best one-liner (joke) we won’t find on the first page of Google?
- Favourite engineering wonder of the world and why?
- What is your biggest personal blindspot or weakness?
- Line, square, cube, ???

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