Team Cover

2 days ago

Brisbane, Australia Talent Web Full time

Located in Brisbane, Queensland
- Flexible work environment

**Responsibilities**
Effectively manage a portfolio of workers compensation claims in collaboration with stakeholders to reduce workers compensation liabilities and minimise the impact of workplace injury.
- Manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate quick resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.
- Co-ordinate and manage external service providers and gather information from internal stakeholders to effectively manage the claim

**Requirements**:

- Strong understanding of customer service and experience interfacing into customers in difficult situations
- Experience working within a quality management system with an IT interface
- Ideally some claims management experience of 1-2 years, preferably in workers compensation.

**Formal Education**:

- A qualification or certification in a health or business-related field (highly desirable)

**Technical Competencies**:

- Basic understanding of workers compensation claim management

**Commercial Skills**:

- Excellent customer service and negotiation skills to achieve optimal outcomes
- Excellent written and verbal communication skills

**T**
**echnology Competency and Familiarity**:

- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems

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