Service Desk Agent

**What success looks like in this role**: **_Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

APS Level 3 - Canberra, ACT - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** The Service Desk Team provides...

**What success looks like in this role**: - 2nd Level telephone contact support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with...

**What success looks like in this role**: - Provide 1st Level IT Support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. -...

**What success looks like in this role**: What success looks like in this role: - Provide 1st Level IT Support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to...

My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future The National Library...

My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...

My Forms - My Tests - My Interviews - My Details **APS 6 - Program Manager, Service Desk**: - A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills - Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support...

About the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...

**Location**: Canberra, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...

Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings...

At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic...

2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...

**What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...

**What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...

**What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...

**What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...

Title: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

**What success looks like in this role**: - Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider. - Design, contract and deliver service desk processes and services to deliver exceptional customer service and support. -...

About the job Service Desk Support **SERVICE DESK SUPPORT OFFICERS** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of...