IT Service Desk Analyst

7 months ago


Canberra, Australia Unisys Full time

**What success looks like in this role**:
IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service.

**You will deliver value by**:

- 1st Level telephone and other media contact support.
- Strives for a high level of first contact resolution.
- Accurately documents calls and incidents.
- Manages time and workload to meets predetermined service levels.
- Maintains data accuracy in our contact management system.
- Assigns incidents and requests to the correct support group.
- Acts as a single point of contact on incidents and problems logged.
- Performs appropriate diagnostics to initiate problem management workflow processes.
- Provides clients with a reference number for their incident/requests.
- Understands various media sources that interface with the Service Desk.
- Supports multiple clients through customer service professionalism and insight.
- Becomes multi-skilled as workload changes occur within the Service Centre.
- Champions, implements or supports change.
- Identifies process efficiencies within the Service Centre and takes corrective actions to implement change.
- Discovers and documents processes and procedures which need to be published to the broader team and be available on the Knowledgebase.
- Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

**#LI-KP1**

**You will be successful in this role if you have**:

- High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.
- 6 months of related experience.
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
- 6 months IT Service Desk experience.
- 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
- Working knowledge of data and voice network concepts
- Must be an Australian Citizen

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity


  • Service Desk Analyst

    24 hours ago


    Canberra, Australia EDT Networks Pty Ltd. Full time

    **Service Desk Analyst Wanted** **6 months (12 month extention) $630 - $635 per day** We have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...


  • Canberra, Australia Onpoint 365 Full time

    6-month contract with possible 12-month extension - Located in Canberra - Ability to obtain a security clearance **Service Desk Analyst** - **6-month Contract with possible 12-month extension**: - **Located in Canberra**: - **Ability to obtain a security clearance** Our Federal Government client is seeking a **Service Desk Analyst** with strong abilities...


  • Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0667**Title**: - Service Desk Analysts - MULTIPLE - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months + 12 month**Description**: - **Prominent Federal Government Department**: - **Initial 6 month contract + 12 month extension options**: - **Lucrative and...

  • Service Desk Analyst

    4 months ago


    Canberra, Australia Fujitsu Full time

    About the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...


  • Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...

  • Service Desk

    24 hours ago


    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0616**Title**: - Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Start an exciting career within a Federal Government Department**: - **Lucrative 12-month contract with...


  • Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH94695_1665633991 **Contact** Jaela Smith **Posted** about 4 hours ago - **Level 1.5 Support - 1st point of contact for ICT incidents**: - ** 12 month contract**: - ** Must be an Australian Citizen** **Our Client** Our Client has over 30 years'...


  • Canberra, Australia Comcare Full time

    The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...


  • Canberra, Australia IT Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in. **We are looking for the following Skills/Experience**: - Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations. - Proven ability to communicate effectively whilst...

  • Service Desk Analyst

    24 hours ago


    Canberra, Australia IT Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in. **We are looking for the following Skills/Experience**: - Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations. - Demonstrated personal integrity whilst achieving...

  • Service Desk Analyst

    24 hours ago


    Canberra, Australia BSI People Full time

    **Up to 18 month contract based in Canberra** - As an experienced Service Desk Analyst you will support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems._ - The role is responsible for...

  • Service Desk Analyst

    7 months ago


    Canberra, Australia MinterEllison Full time

    **Location**: Canberra, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...


  • Canberra, Australia Infinite Consulting Full time

    Service Desk Analyst to support the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems. **Duties**: - Record accurate, timely and meaningful data in relation to client follow ups, requests and communication. - Provide...

  • Service Desk Analyst

    6 months ago


    Canberra, Australia KBR Full time

    **Title**: Service Desk Analyst **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies around the...


  • Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...


  • Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...

  • Service Desk Analyst

    2 months ago


    Canberra, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:5 Nov 2024 11:59pm **Job Title **:Service Desk Analyst **Job Summary** As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of...


  • Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...

  • Service Desk Analyst

    3 months ago


    Canberra, Australia Telstra Full time

    Employment Type Permanent Closing Date 4 Oct 2024 11:59pm Job Title Service Desk Analyst Job Summary As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of customers by being a...


  • Canberra, Australia Hudson Australia Full time

    **Due to the nature of the role applicants need to be at minimum an Australian Citizen.** The Service Desk Analyst supports the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems within the...