Spare Parts Interpreter

3 months ago

Lidcombe, Australia Manitou Group Full time

Job Id: 43068- Job Family: Sales- Location: Lidcombe, AU, NSW 2141- Employment Type: Permanent**Job Title: Parts Sales Interpreter and Counter Sales**

**Company: Manitou Center Sydney (MCS)**

**About the Manitou Center Sydney**

**The Manitou Center Sydney (MCS) is a Dealership 100% owned by Manitou that covers the Sydney, Wollongong, Newcastle and ACT regions.**

**At Manitou Center Sydney we pride ourselves on offering a variety of top of the range Services and Manitou machines to End Customers catering to agriculture, construction and industry needs.**

**Position Overview**

**The Parts Sales Interpreter is to act as the principal point of contact with MCS end customers and internal MCS teams (Service, Sales) who are requiring Spare parts and Attachments for Manitou’s complete range of products. The position is permanent, Full time. A list of specific job responsibilities are listed below.**

**Organization**

**The position reports to the Manitou Center Services & Solutions Operations Manager and includes active day to day collaborations with the Sales Team and the Services & Solutions Operations’s team.**

**Critical Responsibilities**
- **Develop Spare Parts & Attachments Sales**
- **Spare Parts & Attachments Interpreting**
- **Manage purchasing & Sourcing**
- **Customer Relationship & Satisfaction**
- **Cross Functional Support**

**Main responsibilities**:

- **Manage End-Customers and internal (Sales, Workshop, Field Service) inquiries by responding efficiently to front counter, phone and internet inquiries**
- **Interpret parts queries from a computer based parts programme to supply the appropriate parts**
- **Processing internal and end-customers orders**
- **Invoicing parts orders**
- **Follow up customers backorders**
- **Proactively communicate with customers and service team regarding their order status, enquiries or any issues.**
- **Sourcing and ordering spare parts both local and overseas.**
- **Assist in the parts stock reordering process for local and overseas suppliers.**
- **Follow up any parts short shipped with suppliers local and overseas**
- **Promote Spare Parts & Attachments**
- **Build Customer relationships**
- **Participate occasionally in receipting of spare parts purchases from local and overseas suppliers, picking, packing and despatching parts orders if required**
- **Participate in cyclic and annual stocktakes**
- **Ad Hoc duties as required**

**Transversal projects and innovation**
- **Where required, participate on transversal projects to support the development of Manitou activity**
- **Propose and Innovate on targeted actions to bring more added value to our customers**

**The Person**:

- **Excellent interpersonal relationship and customer focused mentality.**
- **Good verbal and written communication skills.**
- **Warm personality and open minded.**
- **Organized, rigorous with processes and administrative/paperwork management**
- **Capable of using various computing tools**
- **Self motivated.**
- **Enjoys working in a collaborative ‘Team’ environment, experience working in a small team is an advantage**
- **Person who wants to participate strongly in the development of a growing business.**
- **Flexibility to work and adapt to different cultures and new projects.**
- **Good math ability to compute rates, ratios, and percent and to develop and interpret graphs.**
- **Languages: English**

**Experience**:

- **Work experience as a parts interpreter in the machinery industry an advantage**
- **Work experience in technical maintenance and / or in technical problem solving**
- **Current Forklift license desirable**
- **Current driver's license an advantage**

**Internal and external relations**:

- **With Manitou Australia (all Dept)**
- **With Manitou Group (Factory, APAC Region etc )**
- **With Manitou Center end customers**
- **With local Service Providers

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