Capability Manager

4 weeks ago

Brisbane, Australia BOQ Full time

About the Role

BOQ Group is transforming it's risk and compliance practices in an effort to strengthen our bank, industry, people and customer experience. For our Line 1 and 2 teams, there is a significant change agenda to uplift the technical, professional and behavioural skills that will foster better risk identification and management across the Enterprise. The Manager – Risk and Compliance Capability will lead a team to deliver the enduring risk capability solutions and immediate change focused training requirements for our Risk Transformation. This role is responsible for assessing, scoping, designing, building and delivering the Risk & Compliance Academy learning curriculums, courses and performance support tools that enable Line 1 and 2 teams, to confidently and competently uplift their risk maturity and deliver a strong risk culture at BOQ Group.

Key responsibilities of this role will include:

  • Scope, Design, Build and deliver/co-deliver the Risk and Compliance Academy, and underlying learning pathways that effectively develop, assess and embed the knowledge, skills and behaviours required
  • Conduct Training Needs Analysis and reference Change Impact Assessments to identify learning audiences, needs, assumptions and dependencies in knowledge, skills or behaviours required for effective knowledge transfer and change adoption in each audience group
  • Recommend and negotiate budget and resourcing to deliver the appropriate approaches for the learning needs of audiences
  • Manage roll-out and execution of the programs and tools, including program launch, monitoring quality and compliance, and ensuring business and learner outcomes are achieved
  • Build strategic partnerships and relationships with external parties to complement and enable capability development efficiently and effectively
  • Scope and design assessment methods and micro-learning tools that assess learner understanding and allow leaders and team members to continually embed risk maturity
  • Lead a small team Risk and Compliance capability partners/specialists and project

About you

When identifying a successful candidate, we will be looking for the following:

Key Knowledge:

  • Demonstrated understanding of training needs analysis, methodologies and moments of learning needs with the ability to choose the most effective learning/performance solution
  • Human Centred Design approaches
  • Project and program management
  • Adult learning principles
  • Extensive understanding of banker and leadership roles, risks, and responsibilities within a financial services environment (Desired)
  • Demonstrated understanding of modern talent practices to support career mobility
  • Demonstrated understanding of training needs analysis, methodologies and moments of learning needs with the ability to choose the most effective learning/performance solutions
  • Demonstrated systems thinking capabilities with the ability to distinguish training needs from other needs (process improvement, system design, communication, change management)

Key Skills:

  • Program Management
  • Extensive experience in the scoping, design and build of capability solutions and frameworks
  • Intermediate skills in modern learning authoring, information design and media tools which results in the efficient delivery of high quality learning content
  • Well developed internal consulting skills (Essential)
  • Execution - Root cause analysis, creative problem solving, internal and external research
  • Leading Others – giving and receiving feedback, fostering accountability, directing work, coaching and deciding/initiating action, building teams
  • Leading across the organisation – Strategic thinking, leading change, building culture, leading cross functionally, decision science, developing talent
  • Proven ability to manage a large volume of disparate work through to completion autonomously      

About Us

Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

Our Perks

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role please  follow the links or apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications. 

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