Customer Support Specialist Hybrid Digital Bank

3 weeks ago

Sydney, Australia Bank of Queensland Full time

**About the Role**
We have multiple exciting opportunities to join our Digital Bank - Customer Care Representative team in Sydney. The purpose of this role is to provide Customer Service excellence in a multi-channel contact centre environment.

This role will require passionate, empathetic individuals who are keen to problem solve and are curious to find solutions for our customers. Leveraging digital channels to deliver outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ Group values.

You will be a part of a super collaborative team, who work hard, but love to have fun along the way This could be the first step of your career in banking

Our Digital Bank runs on a set rotating roster with only one Saturday shift per month, only one week of late shifts per month, ensuring this is fair amongst the team. You will always have your roster well in advance to allow you to prep for time off/holidays.

Once the successful applicants have completed their training program and are confident to work solo, you are able to work from home 50% of the fortnight (days will be set with your manager).

**About you**

**Naturally, you will demonstrate**:

- A passion for doing the right thing by the customer and finding new and innovative ways to engage them
- Strong written communication skills
- Strong computer, analytical, literacy and conversational skills
- Strong technical and problem-solving skills
- Continuous improvement mindset with the ability to proactively identify opportunities to enhance processes and procedures
- Experience providing service via Digital Channels (i.e. Chat) would be an advantage
- Previous experience in a Contact Centre or equivalent is highly desirable
- Banking/Financial services experience is highly desirable

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02017

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