Customer Advisor, Digital Banking
4 weeks ago
Join one of Australia's leading Digital Banking groups
- WFH opportunities availability after induction program
- Work in a team dynamic, fun and inclusive team environment
- A passion for doing the right thing by the customer and finding new and innovative ways to engage
- Strong written communication skills
- Strong computer, analytical, literacy and conversational skills
- Strong technical and problem-solving skill
- Continuous improvement mindset with the ability to proactively identify opportunities to enhance processes and procedures
- Experience providing service via Digital Channels (i.e. Chat) would be an advantage
- Previous experience in a Contact Centre or equivalent is highly desirable
- Banking/Financial services experience is highly desirable
**Our Benefits**:
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career.
- Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.
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