Indigenous Banking Specialist

2 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Indigenous Banking Specialist

We are looking for new team members to join the Indigenous Customer Assistance Line (ICAL).

ICAL is open from AEST 9am - 8pm Monday - Friday and 8am - 2pm on Saturday. Your shifts can be any time within those hours

This role is working from home with one day a fortnight in an office.

The role is available in all states

We are open during Public Holidays. We will have our team work those days on a rotating basis.

**About the team**

Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia. Our team was developed to provide a relevant banking service for our remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA to assist them with managing their money.

ICAL is run by a dedicated team that can respond to specific needs of our remote customers. When you break it down, your job will genuinely make a difference to the wellbeing of Indigenous Australians.

**Your responsibilities**

In this role you'll build and maintain positive relationships with Indigenous customers and communities. Ensuring mob have access to the Bank's wide range of products and services.

Day to day you'll be on the phone to customers, delivering outstanding customer service. You'll answer questions about their banking, promote our self-service options, and identify issues and service gaps.

When you're not supporting mob directly, you'll work with a range of stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking. This puts you at the front line, helping secure financial security and advancement for our people.

In a nutshell you'll:

- Be committed to assisting Aboriginal and Torres Strait Islander groups, communities and individuals with accessing inclusive self-service banking options.
- Ensure that communication and information to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective.
- Conduct presentations and liaise with internal stakeholders across the Bank.
- Build rapport quickly - the ICAL team is busy, so working out your customers' needs and taking that enquiry from end to end is critical.

**About you**

This role would suit an enthusiastic and determined individual, who's passionate about building positive relationships with our Indigenous customers. In this team your knowledge and understanding of Australian Indigenous communities, cultures and the issues affecting Aboriginal and Torres Strait Islander People will be valued and applied.

To do this you'll have:

- Highly developed written and verbal communication skills.
- Demonstrated customer and community engagement skills.
- Ability to work in collaboration with communities, stakeholders and other government and non-government agencies. You'll need to interact, engage and persuade different people across community - from small business owners to community representatives.
- Strong customer service experience with excellent attention to detail.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 27/04/2024

Job ID REQ207284

  • Customer Banking Specialist

    1 week ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Temora Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (31.25 hours per week)**: - Monday: 9.00am - 4.00pm - Tuesday: 9.00am - 4.00pm - Wednesday: 9.00am - 4.00pm - Thursday: 9.00am - 4.00pm - Friday: 9.00am - 4.00pm Ability to...

  • Customer Banking Specialist Norfolk Island

    1 day ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Norfolk Island **Please note this is a Full Time Opportunity - 38hr per week Monday to Friday** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local...

  • Banking Associate

    3 days ago

    Sydney, Australia Westpac Institutional Banking Full time

    Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to join our mob. **How will I help?** As an Associate you will be a part of the Customer Lifecycle Management Operations Hub and will work directly with the customers, business, other operational teams and Financial Crime Compliance. Client Lifecycle Management...

  • Customer Banking Specialist

    15 hours ago

    Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Banking Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...

  • Reservations Specialist

    5 days ago

    Sydney, Australia Voyages Indigenous Tourism Australia Full time

    **_This position is based at Voyages Corporate Office, Sydney. _** **What's in it for you?** In addition to exposure to some of the greatest natural wonders of the world, hardworking team and positive work culture you will experience a hybrid working environment with flexible working from home. Competitive pay, resort discounts and travel to Ayers Rock...

  • Kyc Associate, Institutional

    3 days ago

    Sydney, Australia Westpac Institutional Banking Full time

    Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to join our mob. Client Lifecycle Management (CLM) is part of Institutional Banking Services under the CIB Division. Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to...

  • Merchant Specialist

    1 day ago

    Sydney, Australia Westpac Banking Corporation Full time

    Merchant Specialist **46256 - Merchant Specialist** **Full-Time Permanent** **Location: Sydney, NSW** **Hybrid working** **How will I help?** This role sits within the Targeted Merchant Growth Squad within the Merchants Village. This team is accountable for driving growth in the Merchant Acquiring portfolio from small to enterprise merchants. The team...

  • Analyst, Director Investments

    4 days ago

    Sydney, Australia Indigenous Business Australia Full time

    **Title**:Analyst, Direct Investments **Position no**:3017 **Level**:IBA Level 4 ($85,980 - $91,171) **Last updated**:February 2024 **Location**:Sydney **Term**:Ongoing **Program**:Investment & Asset Management **Section**:Direct Investments **Context**: Indigenous Business Australia, partners and invests with Aboriginal and Torres Strait Islander...

  • Risk Specialist, Banking Regulation

    Found in: Talent AU C2 - 3 weeks ago

    Sydney, Australia APRA Full time

    Risk Specialist, Banking Regulation APRA’s mandate is to protect the Australian Community by establishing and enforcing prudential standards and practices designed to ensure that, under all reasonable circumstances, financial promises made by institutions we supervise are met within a stable, efficient, and competitive financial system. To help us deliver...

  • Customer Banking Specialist

    15 hours ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Narooma - Multi Channel Branch - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter **You will be joining one of our new Multi-Channel Branches!** In addition to the below, as a part of the team at one of our new Multi-Channel Branches, you...

  • Indigenous Careers Consultant

    15 hours ago

    Sydney, Australia Westpac Group Full time

    **How will I help?** Please note this is a 12 month maternity leave cover. Your responsibilities will include: - Following Westpac Group Indigenous recruitment process for recruitment delivery - Managing targeted recruitment campaigns for identified roles - Supporting current Indigenous employees and program participants (trainees, interns, and graduates)...

  • Customer Banking Specialist

    15 hours ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Martin Place - 25 Hours Per Week - **Great opportunity to join our flagship Martin Place Branch**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** **25 hours per week**: - Monday-Friday: 11am-4pm **Do work that matters** As the public face of CommBank,...

  • Marketing Specialist

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?ING Australia are on the search for a Marketing...

  • Customer Banking Specialist

    3 days ago

    Sydney, Australia Commonwealth Bank Full time

    **Great opportunity to join our flagship Martin Place Branch** - **Access to extensive employee benefits & discounts** - **Be part of a **collaborative and high-performing culture**25 **hours per week**: - Monday-Friday: 11am-4pm **Do work **that **matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Banking Officer

    7 days ago

    Sydney, Australia Reserve Bank of Australia Full time

    Job no 497585 Type Open-ended - Flexible arrangement Location Sydney Category Banking & Settlements Advertised 06 Feb 2023 Closes 20 Feb 2023 AUS Eastern Daylight Time The Reserve Bank of Australia is looking for a Banking Officer for our Sydney Office. Working as part of a dynamic team you will respond to a range of customer enquiries and perform a variety...

  • Join Our Mob

    Found in: Talent AU C2 - 3 weeks ago

    Sydney, Australia Westpac Group Full time

    Indigenous Careers at Westpac - Multiple roles across multiple locations If you identify as Aboriginal and or Torres Strait Islander and looking to grow your career, we would like to connect with you! We’re always on the lookout for amazing talent to join our teams at more than 1,000 locations across the country. Don’t worry about what stage of your...

  • Associate - Structured Banking (Leveraged and

    3 days ago

    Sydney, Australia HSBC Full time

    **Some career choices have more impact than others.** At HSBC we exist with the purpose of **_Opening up a World of Opportunity_**. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress...

  • Banking Systems Services Manager

    5 days ago

    Sydney, Australia Reserve Bank of Australia Full time

    More action, less talk Lead an energetic and fast-moving team that delivers innovative improvements to our clients. This IT Systems Owner role is responsible for managing a large portfolio of Tier 0/1 critical systems that cut across Payments/Collections, Core Banking, and online banking systems. You will work closely with the business, maintain strong...

  • Commercial Banking

    15 hours ago

    Sydney, Australia JPMorgan Chase Bank, N.A. Full time

    Join one of our fast growing teams in Commercial Banking - Commercial Banking International, the team focuses on serving the core portfolio of clients with the primary objective to act as a valued relationship manager and to grow key client relationships as they grow their business. If you are passionate and have strong desire to set and achieve challenging...

  • Communications Specialist

    3 days ago

    Sydney, Australia Reserve Bank of Australia Full time

    More purpose, less spin- Join a passionate External Communications team committed to excellence._- - Support provided for external study and on-the-job learning._- Sydney CBD location; Flexible working; On-site gym & café._ As a Senior Communications Officer in our External Communications team, you will play a part in shaping the future of one of...