Customer Experience Optimization Manager

2 months ago

Rhodes, Australia Nestle Operational Services Worldwide SA Full time

Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

Are you a strategic thinker with proven experience in optimizing end to end customer experience? If so we have an exciting opportunity for a Customer Experience Optimization Manager to join our **Nespresso **Customer Care & Services Team, located in Rhodes.

**We are looking for a dynamic Customer Experience Optimization Manager who will...**

Develop and implement a comprehensive customer experience strategy, aligned with the company's goals and values. Utilize data and feedback to identify pain points, opportunities for improvement, and trends affecting the end-to-end customer experience. Create and update customer journey maps to identify key touchpoints, pain points and areas for improvement. Work cross functionally, to align on actions to close pain points, streamline processes to enhance efficiency, reduce customer friction and improve the end-to-end customer experience.

The scope of this role includes Australia and New Zealand, encompassing both Business to Consumer and Business to Business channels.

**Customer Centric Mindset**: Experience creating and updating end to end customer journey maps with a good understanding of how customer needs, preferences, and behaviours drives best in class experience.

**Innovative Thinking**:A creative and innovative mindset for identifying new approaches and technologies that positively impact customer experience.

**Analytical Skills**: Demonstrated experience using data, customer feedback and key indicators to identify trends, opportunities and areas for improvement that create actionable insights.

**Collaboration**:Success in this role requires the ability to work closely with key stakeholders, gather inputs, form alignment on root causes and influence agreement on actions that close gaps and deliver best in class experience.

**Technology Proficiency**: Familiarity with customer journey mapping tools, as well as an understanding of what best in class tools are in the market and experience working with external suppliers to deliver successful integrations.

**How you will be rewarded**

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.
- Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range
- Annual bonus incentive program
- Access to additional days of leave to support your health and wellbeing
- Flexible working arrangements and the opportunity to work from home for 50% of your working hours
- Exceptional training and continuous personal Development opportunities
- Quarterly staff recognition through our GreatNes awards

**Please note**: To be considered for this role you must have full working rights within the relevant location.

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

  • Transport & Freight Plan Optimizer

    4 weeks ago

    Rhodes, Australia Nestle Operational Services Worldwide SA Full time

    We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations. The...

  • Transport & Freight Plan Optimizer

    5 days ago

    Rhodes, New South Wales, Australia Nestle Operational Services Worldwide SA Full time

    We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.The...

  • Customer Care Area Manager

    7 days ago

    Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Customer Business Manager

    2 months ago

    Rhodes, Australia Nestle Full time

    **The Opportunity** We are searching for a passionate and enthusiastic Customer Business Manager to join the Customer Management team in Sydney. You will manage the MetCash and Independents portfolio. **A day in the life of...** You will join a passionate and dynamic team where you will work closely with the marketing & commercial development team to...

  • Customer Business Manager

    6 minutes ago

    Rhodes, Australia Nestle Full time

    **The Opportunity** We are searching for a passionate and enthusiastic Customer Business Manager to join the Customer Management team in Sydney. You will manage the MetCash and Independents portfolio. **A day in the life of...** You will join a passionate and dynamic team where you will work closely with the marketing & commercial development team to...

  • Category Manager, Managed Services

    2 months ago

    Rhodes, Australia HP Australia Full time

    Category Manager, Managed Services (Greater Asia)Description -As hybrid work becomes the norm, we have a significant opportunity to accelerate our workforce services and solutions growth. Workforce Solutions shall continue and expand our existing services offerings, includes but not limited to Managed Collaboration Services. This Organization further shall...

  • Customer Business Manager

    5 days ago

    Rhodes, New South Wales, Australia Nestle Full time

    Position SnapshotThe OpportunityWe're looking for a passionate and commercially savvy Customer Business Manager to join our Nestlé Oceania sales team. In this role, you will be responsible for transforming our eCommerce business within the Pureplay channel, through leading customer relationships, building joint business plans, managing commercial investment...

  • Customer Business Manager

    5 days ago

    Rhodes, New South Wales, Australia Nestle Full time

    The OpportunityWe are searching for a passionate and enthusiastic Customer Business Manager to join the Customer Management team in Sydney. You will manage the MetCash and Independents portfolio.A day in the life of...You will join a passionate and dynamic team where you will work closely with the marketing & commercial development team to develop and...

  • Logistics Manager

    5 days ago

    Rhodes, New South Wales, Australia IKEA Full time

    Who you areYou have the passion and knowledge for delivering an exceptional customer experience through leading the logistics team to secure goods availability and seamless customer order fulfilments. As an experienced inspirational leader, you thrive in building relationships to achieve successful outcomes for the customer, co-worker and the business. You...

  • Customer Program Manager

    3 weeks ago

    Rhodes, Australia Hewlett Packard Full time

    **HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. **We are looking for visionaries,...

  • Customer Program Manager

    2 months ago

    Rhodes, Australia HP Australia Full time

    Customer Program ManagerDescription -HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We...

  • Bar Manager

    3 weeks ago

    Rhodes, Australia Maestria Restaurant and Bar Full time

    Key Objectives: - Manage the day-to-day operations of the bar, including inventory management, staff scheduling, and customer service. - Develop and implement strategies to meet and exceed financial targets, ensuring profitability and cost control. - Create a welcoming and memorable atmosphere for guests by providing outstanding customer service and...

  • Customer Program Manager

    5 days ago

    Rhodes, New South Wales, Australia Hewlett Packard Full time

    HP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for visionaries, like you,...

  • Rhodes IT Manager Customer Solutions

    5 days ago

    Rhodes, New South Wales, Australia DHL Supply Chain Full time

    About usWhen you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global...

  • Rhodes IT Manager Customer Solutions

    5 days ago

    Rhodes, New South Wales, Australia DHL Supply Chain Full time

    About usWhen you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global...

  • Retail Account Manager

    2 months ago

    Rhodes, Australia Hewlett Packard Full time

    **Job Summary** This role is responsible for managing account plans to drive sales growth within legal guidelines and leading contract negotiations to ensure partner satisfaction. The role engages in both transactional and relationship selling, collaborating with teams, mentoring colleagues, and strategically recruiting partners. The role achieves sales...

  • Retail Account Manager

    2 weeks ago

    Rhodes, Australia Hewlett Packard Full time

    **Job Summary** This role is responsible for managing account plans to drive sales growth within legal guidelines and leading contract negotiations to ensure partner satisfaction. The role engages in both transactional and relationship selling, collaborating with teams, mentoring colleagues, and strategically recruiting partners. The role achieves sales...

  • Data Analyst

    3 weeks ago

    Rhodes, Australia Engage Talent Pty Ltd Full time

    **The Company** Our client is a global FMCG with a leading presence in the Australian market due to an excellent reputation built on quality products, and first-class customer service. Due to a number of key Projects kicking off, they are looking for a Data Analyst to support the Supply Chain team on a 3-6 month contract. Office is located in the Homebush...

  • Communication & Interior Design Manager

    2 months ago

    Rhodes, Australia IKEA Full time

    Who you are You are a leader in the home furnishing movement and bring inspiration, passion and motivation through your deep understanding of Life at Home and current Home Furnishing trends. You are inherently driven, solution-focused and believe in challenging and finding ways to inspire our customers and co-workers through meeting and exceeding their...

  • Rhodes IT Manager Customer Solutions

    2 weeks ago

    Rhodes, Australia DHL Supply Chain Full time

    **About us** When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength. We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our...