Customer Care Area Manager

3 months ago


Rhodes, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts.
- Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
- Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
- Participates in contract and account governance.
- Establishes clear communication channels with the client and internally from a strategic and operational perspective.
- Participates in regular service performance reviews including monthly Project Status Reviews, conducts periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
- Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service.
- Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
- Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
- Co-develops annual review of service level requirements.
- Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
- Takes ownership and accountability for all client issues to satisfactory resolution.
- Acts as point of escalation for issues not resolvable by the service lines.
- Participates in rigorous governance and SOX compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program. and the Continual Service Improvement and Innovation Program (CSIIP).
- Participates in business continuity planning and testing.
- Develops and delivers regular reports on performance to client and Unisys senior executives.
- Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client.
- Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.

LI-KC1

**You will be successful in this role if you have**:

- Bachelor's degree and minimum 5+ years of related professional experience, 2+ years managing specific area.
- Essential qualifications in IT, Business Administration or related disciplines. -Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
- A proven track record in effective communications, managing service delivery and relationship management skills.



  • Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Rhodes, Australia Nestle Operational Services Worldwide SA Full time

    Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both...


  • Rhodes, Australia Your Choice Home Care Full time

    _**Make a difference with a rewarding career!**_ Here at Your Choice HomeCare we are passionate about delivering reliable, high quality aged care, disability support and a range of other home services. Our clients enjoy the benefit of remaining in their own home where they are most comfortable. We are seeking Support Workers for **Casual** and **Part Time...


  • Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Rhodes, Australia Zest Care Full time

    Permanent, full-time role (38 hours per week) - Flexible working arrangements ( working from office and home) - Base Location: Rhodes **ABOUT US** If you are a motivated and passionate about helping people achieve their goals this job is for you! Independence Australia is a renowned organization committed to transforming lives and creating positive...


  • Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Rhodes, Australia Best and Less Full time

    **Highly Competitive Salary**: - ** Exceptional Team and Great Working Environment**: - ** Base yourself in our brand-new Support Centre in Rhodes**: - ** Engage in professional development opportunities** At Best&Less, we're committed to delivering exceptional value to Australian families while fostering a dynamic and supportive workplace culture. We...


  • Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Family Support Worker

    3 months ago


    Rhodes, Australia Zest Care Full time

    Rhodes location - Working with children experience - Non For Profit Salary Packaging Benefits - Do you want to be part of our professional team of Family Support Workers? _ - If you want to make an impact in the lives of others, look no further._ - Casual roles across the Rhodes suburbs area. - SCHADS HC Level 3 Pay Point 2 - Salary packaging benefit -...


  • Rhodes, Australia Nestle Full time

    **The Opportunity** We are searching for a passionate and enthusiastic Customer Business Manager to join the Customer Management team in Sydney. You will manage the MetCash and Independents portfolio. **A day in the life of...** You will join a passionate and dynamic team where you will work closely with the marketing & commercial development team to...


  • Rhodes, Australia Circana Full time

    **Let’s be unstoppable together!** **What will you be doing?** Being a Customer Service Representative for Circana Shopper Panel, you will provide support on a range of enquiries whether it be helping a panel member install scanner software on their smartphone or assisting them with scanning their shopping via the scanner app whilst engaging and...

  • Customer Co-worker

    3 months ago


    Rhodes, Australia IKEA Full time

    Who you are Do you enjoy working in a hands-on environment? To be successful as our next Customer Co-worker, we need you to have a passion for securing the best customer experience possible. You will have excellent communication skills, a polite and friendly manner and a ‘Togetherness’ mindset. You will work closely with your team and other departments...


  • Rhodes, Australia DHL Supply Chain Full time

    **About us** When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength. We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our...


  • Rhodes, Australia DHL Supply Chain Full time

    **About us** When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength. We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our...


  • Rhodes, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...


  • Rhodes, Australia DHL Full time

    In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Stay with us. Discover the positive impact you can make and build an amazing DHL career. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. **About the role**: This...


  • Rhodes, Australia Unisys Full time

    **What success looks like in this role**: The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...


  • Rhodes, Australia Unisys Full time

    **What success looks like in this role**: The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...


  • Rhodes, Australia IKEA Full time

    Who you are You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, an emphasis on leading and developing people, and proven results leading a large and diverse team, driven to deliver and advocate for the customers' experience. You thrive in a multi-faceted, fast...