Team Manager

3 weeks ago

Parramatta, Australia St.George Full time

**Team Manager - 40386**

**Full-time Permanent**

**Location - Parramatta Square**

**How will I Help?**

Group Operations (GO) consists of four lines of businesses with approximately 5,300 people across five countries. Each Business delivers services for our customers and our people and manages significant spend across Westpac Group. Mortgage Operations is a key part of the Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on transforming moments that matter for our customers, business partners and each other.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- 2 years proven leadership experience.
- Settlements experience and usage in all aspects of PEXA.
- Ability to communicate feedback in an effective manner to improve team member’s performance and create a positive team culture.
- A passion for coaching, mentoring, and developing team members by setting clear goals and KPI’s.
- The desire to continuously improve performance and efficiency by understanding business metrics to manage operations and drive improvements including knowledge of Active Operations Management, resource planning and load balancing concepts and operational excellence practices.
- Experience in managing customer complaints and escalations.
- High level of Risk and Compliance awareness/experience.
- The highest levels of personal integrity and ethical behaviour, with a customer-centric approach to business.

**What’s it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

**Do you need reasonable adjustments during the recruitment process?

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