Customer Experience Manager

1 week ago

Sydney, Australia Investa Full time

**We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.**

Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future.

We have an exciting opportunity at Investa: we're currently in search of a **Customer Experience Manager**. In this role, you'll be instrumental in implementing a customer-centric model to enhance operational performance through events. You'll have the chance to celebrate key events throughout the year, fostering diversity, inclusion, and increased tenant engagement. Working closely with the Investa team, you'll play a pivotal role in delivering outstanding customer experiences across four assets located in Sydney CBD.
This dynamic position is ideal for someone with exceptional customer service skills, adept at clear communication both verbally and in writing. You should excel in adapting to various situations, personalities, and technologies. As our Customer Experience Manager, your innate talent for event organisation and collaboration will shine through. Your meticulous attention to detail and commitment to following up on enquiries will ensure a seamless customer experience.
If you thrive in a fast-paced environment where each day brings new challenges and opportunities, this role could be the perfect fit for you.

**Key responsibilities include (but are not limited to)**:

- Implementation of the Tenant Engagement Program and budget
- Help create, manage and facilitate in-building events in conjunction with the appropriate stakeholders
- Manage the concierge, work with our content provider, activation companies, and creative agencies to deliver successful in-building events in line with the tenant needs and the Head of Customer Experience’s directive and approval
- Facilitate the preparation, collation and delivery of tenancy related communication and documentation to assist in the effective management of the assets including the Tenant Information Manual and tenant satisfaction surveys
- Manage the local relationship and performance of the contractors appointed to deliver the concierge and Insite app/portal
- Maintenance of tenant key contacts in Voyager, Insite, CRM and Hubspot
- Promote Health & Wellness programming in the portfolio
- Pro-actively manage tenant relations to support customer centric business model
- Promote and be an advocate for Investa’s sustainability platform to key external stakeholders and tenants
- Act as a point of contact as directed by the Property Teams for tenant requests and enquiries
- Proactively manage communications between the various stakeholders in the building including the tenants and management team

**What you will need to be successful**:

- Tertiary qualification in relevant field and/or related customer service, marketing or event management or hospitality events discipline is highly desirable
- Proven content writing and publishing skills in a digital environment
- Proven experience in administrative capacity in a corporate environment
- Demonstrated experience managing events and campaigns.
- Competent in MS Word and Excel is essential
- Strong relationship building and interpersonal skills
- Strong communication skills (verbal and written) creative writing and report writing
- Ability to prioritise and manage time effectively
- Skilled in analysing data and make recommendations
- Knowledge in property fundamentals is essential
- Understand tenant and stakeholder drivers and needs

**Why join Investa?**

We’re an organisation known for its culture - it’s unique, friendly and transparent. We work hard to maintain our culture and have received some pretty cool accolades along the way:

- Australian Workplace Equality Index (AWEI) LGBTQ Inclusion 2023-2026 Bronze (Small Employer)
- Certified Family Friendly Workplace since 2020
- Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (since 2019)
- AFR Boss Best Places to Work (Property, Construction, Transport sector) - First Place (2021)
- Australian HR Awards - Excellence Award: Best Workplace Flexibility Program

It’s not all about the awards though We offer our people opportunity to grow and shape their career, with support including Leadership programs, education assistance, study assistance, professional membership fee support and generous parental leave and return to work benefits.
We know that the lines between work and home life have blurred over the past few years and we do our best to support our people with having the flexibility they need to be able to do the things that are important to them. Whether it’s a morning surf before work, leaving a little earlier to take the kids to

  • Junior Experience Designer

    3 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Junior Experience Designer

    5 days ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Experience Leader

    3 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Continuous Improvement Manager

    1 month ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Continuous Improvement Manager

    5 days ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Customer Experience Technician

    4 weeks ago

    Sydney, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleThe RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous,...

  • Marketing & Communications Officer

    3 weeks ago

    Sydney, Australia NSW Government -Customer Experience Full time

    **Marketing & Communications Officer** - Full-time, ongoing opportunity (35 hours per week) - Location: Sydney CBD, hybrid/flexible working arrangements available. - Offering a competitive salary of $101,947 up to $112,849, plus employer’s contribution to superannuation and annual leave loading. **About us** At NSW Trustee and Guardian, we protect,...

  • CX Operations Leader

    1 month ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    We have an exciting opportunity for a Customer Experience (CX) Operations Leader based in Sydney/Brisbane to join Domain. The ideal candidate will lead our Product Support operations across Marketing and Agent Solutions products.  In this role, you’ll ensure consistent and high-quality support across teams, identify opportunities for performance...

  • Marketing & Communications Officer

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Marketing & Campaign Officer

    3 weeks ago

    Sydney, Australia NSW Government -Customer Experience Full time

    **Marketing & Campaign Officer** - Full-time, ongoing opportunity (35 hours per week) - Location: Sydney CBD, hybrid/flexible working arrangements available. - Offering a competitive salary of $101,947 up to $112,849, plus employer’s contribution to superannuation and annual leave loading. ?**About us** At NSW Trustee and Guardian, we protect, promote,...

  • Marketing & Campaign Officer

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Business Improvement Specialist

    5 days ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Business Improvement Specialist

    1 month ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Manager Employee Experience

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Employee Experience** **Grade 11/12 - TEMPORARY Opportunity with the possibility of extension!** **What’s the Job?** As part of the Employee Experience team in People & Culture, the Employee Experience Manager will lead a team to design and deliver programs that transform the moments that matter most for our people. In this role you’ll...

  • Systems Manager

    1 week ago

    Sydney, Australia Experience Co. Full time

    **Systems Manager** **Who are we?** **Experience Co **is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. As a business, we empower our employees...

  • Customer Experience Manager

    3 weeks ago

    Sydney, Australia Symbion Full time

    **Job no.**: 494507 **Work type**: Full Time Permanent Leadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers. **Summary**: - Opportunity to join a great team environment - Full Time Permanent Position - Join an ASX listed...

  • Customer Experience Manager

    5 days ago

    Sydney, Australia Domain Group Full time

    **Customer Experience Manager - Sydney Office - Permanent Full Time** Due to significantly expanding our CX operations, we have a fantastic newly created opportunity for a - **Customer Experience (CX) Manager** to join our geo-dispersed and largely remote Customer Experience team across Australia and the Philippines here at Domain. Based in Sydney,...

  • Customer Experience Manager

    3 weeks ago

    Sydney, Australia Miss Amara Full time

    **Customer Experience Manager — Challenge, Inspire and Grow with us at Miss Amara** We are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online! This is a full-time, remote role based in Australia. **About Us** We’re growing here at Miss Amara — fast. We’re reinventing the way that customers...

  • Customer Experience Manager

    5 days ago

    Sydney, New South Wales, Australia Miss Amara Full time

    Customer Experience Manager — Challenge, Inspire and Grow with us at Miss AmaraWe are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online This is a full-time, remote role based in Australia.About UsWe're growing here at Miss Amara — fast. We're reinventing the way that customers buys rugs online,...