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Account Services Executive

1 month ago

Melbourne, Australia MiQ Digital Full time

Melbourne

**Role**: Account Services Executive
**Location**: Sydney, Melbourne or Adelaide

**What you’ll do**
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Account Manager in Account Services, you’ll have the chance to:
**Client Service**
- Deliver consistent, reliable and friendly service for all MiQ clients.
- Ensure SLAs are met and campaign operations are seamless.
- Maintain regular communication with all accounts and support on meetings, business reviews & client entertainment where appropriate.
- Develop knowledge of industry trends and the impact of these on MiQ and our clients.

**Campaign Management**:

- **Pre-campaign**:

- QA of pre campaign documents.
- Project manage build of creative assets & other campaign setup requirements.
- Manage creative tag trafficking.
- **Campaign activation**:

- Request and deliver screengrabs.
- Ensure client reporting is setup.
- Monitor pacing and performance of campaigns.
- Requests for campaign upweights where appropriate.
- **End of campaign**:

- Manage and deliver post campaign reporting and insights.
- Manage re-booking of BAU activity.

**Administrative Support**:

- CRM (Salesforce) - IO management & understanding of Sales pipeline.
- Reconciliation of bookings where appropriate.
- Support with investigation and resolution of invoice queries.

**Technical Support**:

- Implementation and troubleshooting of tracking pixels.
- Knowledge of Tag Management Systems (GTM, Tealium).
- Troubleshooting campaign issues with the support of the Account Services Manager (with a goal to become independent).

**Product & Industry knowledge**:

- Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
- Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

**Insight delivery**
- Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.

**What you’ll bring**
- 1+ years in an advertising/media agency (or similar)
- Working in a team environment
- Client facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Willing to learn
- Excellent communication skills
- Alignment with MiQ's core values/culture A can-do attitude, with a dream to grow alongside us.We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

**What’s in it for you**
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

**Values**:
Our values are so much more than statements**. **They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
- **We do what we love**:

- Passion
- **We figure it out**:

- Determination
- **We anticipate the unexpected **-** **Agility
- **We always unite**:

- Unite
- **We dare to be unconventional **-** **Courage

**Benefits**:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:

- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Internal and global mobility opportunities
- Competitive healthcare benefits
- Bonus and performance incentives
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
- Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
- Equal Opportunity Employer_