Product & Service Team Leader

5 months ago

Minto, Australia CSR Full time

About this role
- Attractive pay + super
- Flexible WFH opportunity 2 days per week
- Supportive team environment

About the role
We are seeking a dedicated Product and Service Team Leader to join our team at the Minto site.
You will be responsible to lead a team of P&S Consultants who serve as the first point of contact and represent the CSR brand to non-account callers. Focus on delivering quality customer interactions and reinforcing caller confidence in our services. The Team Leader ensures efficient operations, meets KPIs, supports team development, and provides hands-on assistance. Additionally, the Team Leader must handle calls when necessary, managing both P&S and Energy roles. In this role you will:

- Support and Development
- Performance Monitoring
- Customer and Stakeholder Engagement
- Mailbox and Issue Management
- Goal Tracking

What you bring to the role
- Quick learner with a strong aptitude for learning
- Highly desirable to understand the building process, with experience in a similar role providing excellent customer service (construction or trade experience preferred)
- Proficient in both inbound and outbound call handling, with the ability to talk and type simultaneously
- Strong communication and interpersonal skills; calm and respectful under pressure with a positive, can-do attitude
- Strong attention to detail and experience in leading and managing a team is highly desirable

What is on offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- Work from home 2 days per week
- Rewarding career with on-the-job development opportunities within and across our brands
- Solid career stability with a strong focus on professional development
- Access to CSR's employee benefits

How to Apply

At CSR, we're building a better future together.
We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

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