Product & Service Consultant
7 months ago
Customer Service Consultant - (Inbound Customer Service)
**About Us**:
CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
Our purpose is ‘Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better and aspirational outcomes for our employees, customers and communities in which we operate.
The Opportunity
An exciting new opportunity awaits you at our Minto, NSW office We are currently seeking a skilled Customer Service Consultant to join our team in a full-time permanent capacity.
As the primary point of contact and representative for the CSR brand, you will handle calls and web inquiries from non-account callers across all brands promptly and effectively. Your role is crucial in delivering exceptional customer service and extensive product knowledge to non-account customers, offering personalised advice and installation guidance tailored to their specific requirements.
**Key Responsibilities**:
- Meet Grade of Service and Business SLA's: As a key member of our customer service team, you will play a crucial role in ensuring that our Grade of Service and Business Service Level Agreements are consistently met and exceeded
- Follow Call Monitoring Guidelines: You will follow the call monitoring guidelines provided during regular check-ins and coaching sessions to enhance your skills and deliver even better customer interactions
- Nurture Customer Relationships: Building strong and valuable relationships with our customers is paramount. Your friendly and empathetic approach will create a positive impression and foster loyalty with our brand
- Efficiently Manage Customer Interactions: Record all customer interactions in our CRM system, ensuring that queries and concerns are addressed promptly and accurately
- Commitment to Follow-up: Honour your commitments to customers by proactively following up on their inquiries, ensuring their concerns are resolved to their satisfaction
- Stay Informed About Products: Continuously stay updated on our product offerings through your own research, product literature, and website utilisation, enabling you to be a product expert
- Collaborate and Innovate: Work closely with your team and Team Leader, challenging the status quo and fostering a growth mindset where innovative ideas are welcomed and encouraged
**About you**:
- Eager to learn
- Familiarity with the building process is advantageous
- Prior experience in customer service, preferably in construction or trade
- Proficient in both inbound and outbound call handling
- Ability to multitask - talk and type simultaneously
- Excellent communication and interpersonal skills; maintains composure under pressure with a positive attitude
- Quick learner
- Meticulous attention to detail
**What we can offer in return**:
- Join a well-established major Australian ASX listed company
- Supportive and collaborative team environment
- Flexible working options, Monday to Friday (8-4 8:30 - 4-30 and 9-5),
- We work from home Mondays and Fridays after initial training period is complete
- Rewarding career with development opportunities within and across our brands
**Culture**:
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.
**How to Apply**:
Please note CSR have a strong commitment to safety, a pre-employment medical and background checks (including a drug and alcohol screen as well as a police check) will need to be completed before a formal offer can be made.
-
Product & Service Team Leader
7 months ago
Minto, Australia CSR Full timeAbout this role - Attractive pay + super - Flexible WFH opportunity 2 days per week - Supportive team environment About the role We are seeking a dedicated Product and Service Team Leader to join our team at the Minto site. You will be responsible to lead a team of P&S Consultants who serve as the first point of contact and represent the CSR brand to...
-
Inbound Customer Service Consultant
7 months ago
Minto, Australia CSR Full time**About Us**: CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a...
-
Project Tracking Consultant
7 months ago
Minto, Australia CSR Full timeAbout this role - Attractive pay + super - Supportive team environment - Career progression, learning & development About the role We are seeking a dedicated Project Tracking Consultant to join our team at the Minto site. This position is offering a 12 month fixed term contract for 3 days per week. You will expand the project tracking pipeline by...
-
Junior Technical Support Services Officer
7 days ago
Minto, Australia EQL Networks and Security Full time**Do you have a passion for technology?** This is the perfect opportunity to work with a privately owned family business that is committed to growth and looking for a full-time technical services officer. **Duties & Responsibilities** - Communicate EQL vision and culture to clients. - Service incoming calls to our Technical Support Line - Provide technical...
-
Sales Consultant
1 week ago
Minto, Australia Redox Full time**The Company** Redox is a leading raw material and ingredients distributor with 11 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 370 staff and sales more than one billion dollars last financial year. Redox brings the best products from around the world to clients in over 140...
-
Sales Consultant Industrial
2 months ago
Minto, Australia Redox Full time**Who are we?** Redox is an ASX listed, Global leading raw material and ingredient distributor with sales over $1 billion dollars in our previous financial year. Since we were established in 1965, Redox have been delivering commodity products around the world to clients in over 170 unique industries with 16 regional offices placed across Australia, New...
-
Food Production
12 hours ago
Minto, Australia Suprima Bakeries Full time**We are looking for PM Casual team members to join our production team. Key responsibilities include**: - Unpacking frozen product cartons into trays. - Organising racks to start the tray-up process for baking. - Packing products and maintaining quality control standards. - Monitoring product quality on the production line and reporting any issues. -...
-
Food Production
4 months ago
Minto, Australia Suprima Bakeries Full time**Food Production & Packing Line Workers** Suprima Bakeries Pty Ltd Minto, NSW Full Time **About us**: Suprima Bakeries, part of the Prima Group, operates a cutting-edge automated plant in MINTO. Our facility boasts the latest technology, including a fully automated frozen warehouse. We specialise in a wide range of frozen dough products, catering to...
-
Food Production
2 months ago
Minto, Australia Suprima Bakeries Full timeWe are seeking Production & Packing Line Workers to become part of our PM Shift Production Team. **The key duties of this position are**: - Operate machinery - Measure ingredients and Mix raw materials - Monitor dough/product quality and line performance, reporting and escalating any deviations - Clean equipment and workspace - Work safely and adhere to...
-
Machine Operators
7 days ago
Minto, Australia APG Workforce Full timeLocated in Minto - 2 x Day shift - 7am-3.30pm - $29.40 PH - 1x Night Shift - 11pm - 7.30am - $33.81 PH Our client is an Australasian business that owns three leading design and manufacturing brands providing furniture products and consulting services to multiple sectors including education, hospitality and government in Australia, New Zealand, and...
-
Production Support Admin
7 months ago
Minto, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Production Support Admin
7 months ago
Minto, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Internal Sales Consultant
1 week ago
Minto, Australia Recruitment Alternative Full time**Minto Location - Work Close to Home!**: - **Flexible Family Business with strong Values & Ethics**: - **Career Growth Opportunities on Offer** **About the Employer** Our client is a specialist Commercial catering equipment distributor who offer Australian industrial kitchens and food manufacturers the most innovative brands in the foodservice...
-
Furniture Upholster
7 days ago
Minto, Australia APG Workforce Full timeLocated in Minto - 2 x Day shift - 7am-3.30pm - $33.78 PH - Immediate Start Our client is an Australasian business that owns three leading design and manufacturing brands providing furniture products and consulting services to multiple sectors including education, hospitality and government in Australia, New Zealand, and internationally. **Key...
-
Customer Service Officer
7 months ago
Minto, Australia CSR Full timeCustomer Service Officer - Minto CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand. **About the opportunity**: Our Customer Service...
-
Customer Service Administrator
8 months ago
Minto, Australia Capral Full timeCompetitive salary + sales bonus scheme - Non-customer facing role - Exceptional Benefits **A great opportunity now exists for an experienced Customer Service Coordinator to join our growing team.** **About the Role** This role is primarily responsible for processing orders, completing quotes, negotiating sales (within guidelines) and ensuring that our...
-
Customer Service Coordinator
4 months ago
Minto, Australia Volvo Group Full timeTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do**: At Volvo Group Australia you will contribute to...
-
Console Operator/customer Service
4 months ago
Minto, Australia 7-Eleven Full timeDo you love Slurpee’s and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven.We are on the lookout for casual team members with Overnight /afternoon/Morning availability to join the team in Minto. Being the face of your store, you will: - Delight your customers with service and store standards -...
-
Beauty Advisor
4 months ago
Minto, Australia Priceline Pharmacy Minto Marketplace Full timeWe, Priceline Pharmacy, Minto looking for passionate and experienced **Beauty Advisor** who can support and drive the goals of the store by delivering genuine connections with our customers, with a little touch of magic. This is achieved through exceptional customer service to bring the Brand Belief to life to enrich the lives of our customers. **Job...
-
Health and Wellness Coordinator
4 months ago
Minto, Australia Anglicare Full timeAbout Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...