Mid-market Renewal Account Manager
1 week ago
**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:
- Manage a book of mid-market renewals as the primary or secondary driver in close alignment with the Mid-Market Account Executive.
- Develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship and the value they are realising from ServiceNow.
- Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
- Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
- Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
- Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalisation of executable OF
**Qualifications** To be successful in this role you must have**:
- 3+ years in a direct sales or sales development renewal sales or account management role; experience with renewal sales and/or account management a plus.
- Experience building relationships with peers and partners.
- Excellent customer management skills; including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- A self-starter with an appetite to jump headfirst into problem-solving and quick to adapt and learn new processes and tools.
- Highly organised and proficient at time management. You can juggle multiple priorities at once.
- Strong work ethic and quota achievement.
- Expertise with a SaaS model focused on enterprise software is preferred.
FD21
**Additional Information** Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
**Export Control Regulations**
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
-
Mid-market Software Sales Manager
3 months ago
Sydney, Australia Minitab Full time**Minitab **is seeking a Mid-Market Manager (MMM) to drive our latest solution offerings to help our customers accelerate digital transformation. **_ Position Description:_**_ _ - The Mid-Market Manager (MMM) participates in a virtual account team-selling environment, providing the Prospect/Customer with the primary point of contact within Minitab. In this...
-
Account Manager, Mid Market
4 weeks ago
Sydney, Australia Uber Full time**#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.** **About the...
-
Account Manager, Mid Market
7 months ago
Sydney, Australia Uber Full time#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** UberEats...
-
Account Executive, Mid-market
6 months ago
Sydney, Australia Atlassian Full timeOverview: **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually,...
-
Account Executive Mid-market
6 months ago
Sydney, Australia Found and Won Full time**Account Executive **Mid Market**: We are looking for a Mid-Market Account Executive with a strong background of building pipeline, fostering relationships and executing opportunities. Our client is a hyper-growth Australian SaaS startup; disrupting and transforming the Health, Safety, Environment and Quality Technology space in ANZ. Developing and...
-
Account Executive, Mid-market
6 months ago
Sydney, Australia UserTesting Full timeWe're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...
-
Mid-market Account Executive
6 months ago
Sydney, Australia DFLabs Full timeAs a Account Executive, you will be working on reinforcing our leadership in the mid-market space. You should demonstrate skills associated with working in a high-performance sales culture, especially demonstrating pipeline management, lead generation, contact network development and delivering results against a quota. The Account Executive team's charter...
-
Account Executive, Mid-market
4 months ago
Sydney, Australia Weel Full timeAccount Executive, Mid-Market **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. As we work towards becoming the epicentre for how every business manages and spends money, we keep our colleagues and customers at the forefront of...
-
Mid-Market Account Executive
6 months ago
Sydney, Australia Sumo Logic Full timeAs a Account Executive, you will be working on reinforcing our leadership in the mid-market space. You should demonstrate skills associated with working in a high-performance sales culture, especially demonstrating pipeline management, lead generation, contact network development and delivering results against a quota. The Account Executive team's charter...
-
Mid-Market Sales Professional
3 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a skilled Mid-Market Sales Professional to join our team. This role will be responsible for managing a portfolio of mid-sized customers, identifying sales opportunities, nurturing customer relationships, and achieving revenue targets.ResponsibilitiesDevelop and implement account plans to maximize expansion opportunities and...
-
Mid-market Account Executive
2 weeks ago
Sydney, Australia Lusha Full timeJoin Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together. As a Lusha employee, you’ll empower B2B...
-
Mid-market Account Executive
6 months ago
Sydney, Australia Datadog Full time#LI-SG3 As a Mid-Market Account Executive on our Commercial Sales team, you will assist in Datadog's overall business growth by strategically engaging and closing net-new customers across mid-to-large size markets. Sellers follow a well-defined methodology, collaborate with internal stakeholders, identify the customer's unique needs, and clearly convey the...
-
Account Executive, Mid-market
4 months ago
Sydney, Australia Atlassian Full timeOverview: **Working at Atlassian** Atlassians have flexibility in where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted...
-
Mid-Market Sales Strategist
2 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout UsAtlassian is a global software company that empowers teams to unleash their potential. Our mission is to help teams all over the world collaborate and deliver quality results on time.Job OverviewWe are seeking an experienced Mid-Market Sales Strategist to join our team. As a key member of our sales team, you will be responsible for managing a...
-
Account Executive, Mid-Market
1 month ago
Sydney, Australia Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
-
Sales Manager for Mid-Market Expansion
4 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeUnlock Your Potential as a Sales Manager at AtlassianAbout Us:At Atlassian, we're driven by a shared vision to empower every team to unleash their full potential. Our innovative software solutions have revolutionized the way teams work together, and we're looking for talented sales professionals like you to join our journey.Job Summary:We're seeking an...
-
Account Executive
2 months ago
Sydney, Australia monday.com Full time**About The Role**: - The Account Executive position is a quota-carrying position where you will own the full sales cycle from start to finish; hunting for new prospects, growing revenue within existing customers building relationships with key stakeholders, and contract negotiation. - Act as a trusted advisor to prospects, providing expert guidance and...
-
Mid-market Account Executive
6 months ago
Sydney, Australia Rippling Full time**About Rippling** Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...
-
Account Manager
6 months ago
Sydney, Australia monday.com Full time**About The Role**: - Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment. - Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth. - Negotiate renewal terms to align with the customer and the company goals -...
-
Renewals Account Manager
4 months ago
Sydney, Australia ELMO Software Full timeSome of our benefits include: Hybrid work set up Paid Parental leave - 12 weeks primary, 6 weeks secondary Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere) Inhouse Learning and Development initiatives ELMO Social and Diversity clubs Wellbeing initiatives such as boot camp, yoga etc. ...