Service Desk Manager

1 week ago


Sydney Central Business District, Australia HAYS Full time

Service desk manager, technical leadership, global organization

**Your new company**

A large system integrator managing many Government contracts has been at the forefront of global mobile communications and is the market leading provider of voice and high-speed data communications.

**Your new role**
- Leading the Service Desk function with a strong focus upon delivering best service desk support, driving incident and request management to meet SLAs and customer delight.
- Promoting a strong ethos of customer satisfaction through responsive, professional, informative and considered interaction with clients across all medium.
- Set clear objectives for the team, directly linked to company and department goals and critical success factors.
- Drive operational excellence, through expertise, insight and governance to embed a robust operating model
- Promote the adoption of, and adherence to and ongoing development of ITIL based processes to create a consistently executed approach and outcome for the operations.
- Creation and reporting of team key performance indicators.

**What you'll need to succeed**
- Significant experience of managing a small to medium multi-site technical service desk.
- Previous experience in a Managed Service Provider environment, supporting multiple infrastructures.
- Strong mentoring skills
- Knowledge or certification in ITIL service operation
- Confidence in engaging with senior stakeholders and maintaining professional
relationships.
- Advance communication skills, both verbal and written, able to communicate across all
levels
- AU Citizens only. Should be able to hold a security clearance.
- Experience of working with government entities.

**What you'll get in return***
- Career development opportunities
- Exposure to global team leadership
- Great team culture & ability to make an impact

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2680248


  • Service Desk Manager

    2 hours ago


    Sydney Central Business District, Australia u&u Recruitment Partners Full time

    About Us This instantly recognisable global giant within real estate and professional services has over 15,000 employees globally and operates across over 60 countries. Locally, they have well over 2000 employees and are renowned for their professional yet personable work environment and approach. About the Opportunity This is a 3-month contract role with...


  • Brisbane Central Business District, Australia HAYS Full time

    Government Organisation in Cairns seeking IT Service Desk Manager **Your new company** Based in the tropical Far-North QLD city of Cairns which boasts 300 days of sunshine per year, an integral government organisation is seeking an IT Service Desk Manager to not only manage the Service Desk Team (including Helpdesk), but to take them through a new key...

  • Service Desk Lead

    3 weeks ago


    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Service Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...

  • Service Desk Analyst

    3 weeks ago


    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...


  • Brisbane Central Business District, Australia Public Sector People Full time

    Immediate Start | 12 month contract - Attractive salary | Brisbane CBD - Queensland State Government We are currently seeking a highly motivated and customer-oriented individual to join our high profile government client as a Service Desk Coordinator. In this role, you will be responsible for coordinating and overseeing the daily operations of the service...


  • Brisbane Central Business District, Australia HAYS Full time

    Rapidly growing construction company on the hunt for a Service Desk Coordinator for an ASAP start. **Your new company** *** Hays have partnered exclusively with a rapidly growing Japanese multinational to appoint an experienced Jira and ITSM expert to an initial 6-month contract. With the pace the business is growing at, and a fast-approaching office move to...

  • Service Desk Officer

    2 weeks ago


    Sydney Central Business District, Australia HAYS Full time

    Service Desk Officer - State Government Organisation - 4 Month Contract **Your new company** This State Government Organisation is currently looking for passionate Service Desk Officers to join their IT helpdesk team in a 4 month contract. This opportunity is a great opportunity to work as part of a large state government organisation and gain experience....


  • Brisbane Central Business District, Australia HAYS Full time

    Experienced Service Desk Team Lead needed in Brisbane! **Your new company** Hays Technology are proudly supporting a national Construction company to appoint a Service Desk Team Lead to their Brisbane Office. As the Service Desk Team Lead, you will play a crucial role in ensuring the smooth operation of their Service Desk and providing outstanding support...

  • Service Desk Analyst

    2 weeks ago


    Brisbane Central Business District, Australia HAYS Full time

    Thriving aerospace firm on the hunt for an experienced Service Desk Analyst for an initial 6-month contract. **Your new company** Hays have partnered with a renowned aerospace engineering firm to appoint a Service Desk Analyst to an initial 6-month contract. With an astonishing global presence, and a good chance of this contract extending, this role will...

  • Service Desk Analyst

    2 weeks ago


    Sydney Central Business District, Australia HAYS Full time

    Service desk analyst, CBD location, WFH, $40-45ph+ Super **Your new company** This government organisation is based in the CBD and is currently seeking an IT service desk officer. You will be joining a vibrant and friendly team and be one of the key support points providing on-call and remote support for an MFA (Multi factor authentication) rollout. This is...

  • Service Desk Analyst

    3 weeks ago


    Brisbane Central Business District, Australia HAYS Full time

    State Government department on the hunt for a Service Desk Analyst to join their thriving support team. **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available, you don't want to miss out on this...

  • Service Desk Analyst

    3 weeks ago


    Brisbane Central Business District, Australia HAYS Full time

    Sought-after State Government department seeking a Service Desk Analyst for an initial 12-month engagement. **Your new company** *** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available, you don't want to miss out on this...

  • Service Desk Officer

    3 weeks ago


    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for two Service Desk Analysts to join their team that is currently working from the CBD. These will be a 12 month contracts with the strong...

  • Service Desk Analyst

    2 weeks ago


    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is...


  • Brisbane Central Business District, Australia HAYS Full time

    Renowned medical insurance organisation seeking a Service Desk Analyst to support busy Brisbane office. **Your new company** A nationally-recognised medical defence organisation is on the hunt for an enthusiastic Service Desk Analyst to support their busy Brisbane operations. Based in the CBD, you'll be joining an organisation that prides itself on...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...


  • Sydney, Australia Container Exchange Services Full time

    **Introduction**: You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA’s, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or...

  • Service Desk Support

    2 weeks ago


    Brisbane Central Business District, Australia Sarina Russo Full time

    Sarina Russo Group has been a leader in the Education, Training and Employment industry for over 43 years. We are seeking a customer service focused person to join our fast paced team as a Level 1/2 Service Desk Support based in Brisbane CBD on a full time basis. We are looking for a **motivated **and **innovative **individual who is eager to learn and grow...

  • Service Desk Manager

    2 weeks ago


    Sydney, Australia HAYS Full time

    Service Desk Manager | MSP experience required **Your new company** An exciting new opportunity is available for a Service Desk Manager at a Market Leading Managed Service Provider. This is a permanent position, located in North Sydney and offers a modern onsite working environment and the option to work from home up to 2 days a week. **Your new...


  • Sydney, Australia Richard Crookes Constructions Full time

    Australian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...