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Service Designer

2 months ago

Brisbane, Australia DFP Recruitment Services Full time

**Job description**:
We are in search for a Service Designer for our client, Federal Government department.

Location of this position is flexible: Brisbane, Sydney, Adelaide, Melbourne or Canberra. This is an exciting opportunity to be apart of a recently established Program which reviews and improves the existing organisational structure and models of client service delivery across the division.

Duties will include:

- Lead and deliver the Current State Stakeholder Research component of the project
- Adopting contemporary human centred design methodologies to deliver high quality analysis and synthesis of findings into themes, insights and areas of opportunity
- ** Conduct a desktop review of existing data and previous research findings to define the challenge, identify gaps (initially this will be the priority)**:

- Collaborate with the team to identify and map current initiatives and services available
- Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods
- Produce service design deliverables such as customer interaction flows, journey maps, designs and physical/digital prototypes
- Build and maintain relationships with key stakeholders

**To be considered you must have the following**:

- Theoretical and practical experience in human-centred design in complex organisational and stakeholder environments
- Well developed research and analytical skills
- Excellent organisational skills with demonstrated experience delivering high quality outcomes on time limited projects
- Excellent verbal and written communication skills

**If successful, you will receive the following**:

- An attractive hourly rate of $65 p/h + super
- Full time hours, 37.5 per week
- Brisbane - various locations (see top of ad)
- ASAP start - contract (length to be confirmed)
- ** Australian Citizen and willing to undergo a National Police Check**

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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