Customer Engagement Manager

2 weeks ago

Ballarat, Australia Aruma Full time

**Work options**: Flexible

This full-time position will preferably be based in our Ballarat office, however open to applicants from Shepparton, Mildura, Swan Hill, Preston.
- NFP |x 1 F/T Perm |North West Victoria / Ballarat location ideal
- Salary packaging + Motor vehicle allowance + Laptop + Phone
- Learning & development opportunities | Hybrid working model

**About the role**

Reporting to National BDM Shared Living, and working with a dedicated team, you will drive and respond to new home and living business opportunities, championing a positive customer experience. This role requires a customer centric mindset where you will attend to customer enquiries in an agreed response time, with a particular focus towards engaging potential customers seeking home and living solutions whilst optimising sales growth and opportunity for service expansion.

This full-time position will preferably be based in our Ballarat office, however open to applicants from Shepparton, Mildura, Swan Hill, Preston. You will spend time working with the Business Development Team remotely as well as engaging locally with potential customers, Support Coordinators, and families. A typical week will see you spend at least 2 days a week onsite and 3 days working from home/community (flexible).

**Key responsibilities**
- Ensure the best possible customer experience for new and existing customers.
- Drive the vacancy management portfolio to secure new customers.
- Develop and maintain home and living pipeline.
- Ensure customer information is recorded accurately from first point of contact through to service provision.
- Coordinate relevant assessments, devise, and implement transition plans including individual support plans in conjunction with services for new customers.
- Complete the customer feedback survey in the agreed time frame.

**About you**
- Background in Support Coordination, Home and living supports and Business Development with at least 2 to 3+ years’ experience in the Disability Sector.
- A strong foundational knowledge of contemporary Disability Services with a good level of understanding of NDIS customer funding ensuring the customers have a right funding.
- Proficient in Intermediate Excel with excellent computer literacy - SCOUT.
- Strong organisational skills, with demonstrated ability to work autonomously and organise and prioritise workload, handle multiple tasks and work efficiently.
- A current Australian driver’s licence and the ability to travel intra state once a month.

**What we offer**
- We offer the benefits of flexibility, internal and external professional learning, and development opportunities.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), a car (new or used)
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa.

**Culture**

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

LI-CS

**_ Aruma's Talent Acquisition Team will not require the assistance of recruitment agencies at this time - thank you. Please note that Aruma will not be responsible for fees relating to unsolicited resumes directed outside of Aruma’s recruitment process._**

Video

  • Customer Engagement Manager

    2 weeks ago

    Ballarat, Victoria, Australia Aruma Full time

    NFP | F/T Perm |North West Victoria / Ballarat location ideal Salary packaging + Motor vehicle allowance + Laptop + Phone Learning & development opportunities | Hybrid working modelAbout the roleReporting to National BDM Shared Living, and working with a dedicated team, you will drive and respond to new home and living business opportunities, championing a...

  • Customer Engagement Manager

    2 weeks ago

    Ballarat, Australia Aruma Full time

    **Work options**: Hybrid - NFP |x 1 F/T Perm |North West Victoria / Ballarat location ideal - Salary packaging + Motor vehicle allowance + Laptop + Phone - Learning & development opportunities | Hybrid working model **About the role** Reporting to National BDM Shared Living, and working with a dedicated team, you will drive and respond to new home and...

  • Customer Engagement Manager Hybrid

    2 weeks ago

    Ballarat, Victoria, Australia Aruma Full time

    About the roleJoining the team at Aruma means you'll be working closely with the National BDM Shared Living to explore new opportunities in the home and living sector while ensuring top-notch customer experiences. Your focus will be on engaging potential customers, optimizing sales growth, and expanding services.This full-time position is ideally located in...

  • Community Engagement Manager

    4 weeks ago

    Ballarat, Australia ACRWORLD Full time

    Permanent position, with competitive package and vehicle provided - Ability to deal with a range of stakeholders and provide resolutions - Stable position: WFH and travel to sites when needed **About the Company** I'm representing a reputable renewable energy asset owner, with a small but supportive team. They prioritize strong relationships with...

  • Community Engagement Manager

    2 weeks ago

    Ballarat, Victoria, Australia ACRWORLD Full time

    Permanent position, with competitive package and vehicle provided Ability to deal with a range of stakeholders and provide resolutions Stable position: WFH and travel to sites when neededAbout the CompanyI'm representing a reputable renewable energy asset owner, with a small but supportive team. They prioritize strong relationships with landholders, the...

  • Employer Engagement Consultant

    4 weeks ago

    Ballarat, Australia Asuria Full time

    **Achieve your dreams by helping others achieve theirs**: - ** We support you to grow your career**: - ** Competitive salary package** We have an exciting opportunity for **Employer Engagement Consultant** to proactively engage employers to secure meaningful employment for our jobseekers. The incumbent will be looking after **Ballarat, VIC...

  • Carer Engagement Officer

    2 weeks ago

    Ballarat, Victoria, Australia Villa Maria Catholic Homes Full time

    Ballarat, VIC, Australia, 3350 Various Locations, VIC, Australia Part time- Part-time 12-month contract with opportunity to extend:Travel for work (Motor vehicle allowance included):- Excellent Not for Profit Salary Packaging BenefitsAbout the roleVMCH is currently seeking a Carer Engagement Officer to join the Carer Support Program in Ballarat. Reporting to...

  • Community Engagement Officer

    4 weeks ago

    Ballarat, Australia City of Ballarat Full time

    **Permanent, Full Time position****: - **Band 6 salary range from $82,922 - $89,577 per annum plus superannuation** City of Ballarat’s new model of Ageing Well Services provides social and community supports that aims to reduce social isolation, improve connectedness and the health and wellbeing of people 55 or older in the community. An exciting job...

  • Engage! Youth Officer

    4 weeks ago

    Ballarat, Australia Y Kinders Full time

    **Join the Y Team!** At the Y, we believe in the power of inspired young people. Here at Y Ballarat we provide a wide range of programs and services to over 100 communities across Victoria, including rural and remote communities. We currently have over 700 staff across the state and continue to grow and develop our passionate workforce. Our children’s...

  • Engage! Youth Officer

    2 months ago

    Ballarat, Australia Y Kinders Full time

    **Join the Y Team!** At the Y, we believe in the power of inspired young people. Here at Y Ballarat we provide a wide range of programs and services to over 100 communities across Victoria, including rural and remote communities. We currently have over 700 staff across the state and continue to grow and develop our passionate workforce. Our children’s...

  • Stakeholder Engagement Administrator

    3 weeks ago

    Ballarat, Australia Ballarat Clarendon College Full time

    **Full time ongoing** - **Professional and collaborative team.**: - ** Dynamic environment.** **About the role** **About the School** Throughout each student's time at Ballarat Clarendon College our focus is to maximise their competence, skills and capacity so that, at the end of their time at the school, when they stand on the threshold of their future,...

  • Engage Youth Officer

    2 weeks ago

    Ballarat, Victoria, Australia Y Kinders Full time

    Join the Y TeamAt the Y, we believe in the power of inspired young people. Here at Y Ballarat we provide a wide range of programs and services to over 100 communities across Victoria, including rural and remote communities. We currently have over 700 staff across the state and continue to grow and develop our passionate workforce.Our children's services...

  • Customer Relations Specialist

    4 weeks ago

    Ballarat, Australia Power House Recruitment Full time

    $55K base plus super plus up to $15K per year commissions - Opportunities for career growth and advancement - Dynamic and supportive work environment Are you passionate about delivering exceptional customer experiences and fostering a positive workplace culture? One of our high volume leading dealerships is seeking a dedicated Customer Relations Specialist...

  • Customer Relations Specialist

    2 weeks ago

    Ballarat, Victoria, Australia Power House Recruitment Full time

    $55K base plus super plus up to $15K per year commissions Opportunities for career growth and advancement Dynamic and supportive work environmentAre you passionate about delivering exceptional customer experiences and fostering a positive workplace culture? One of our high volume leading dealerships is seeking a dedicated Customer Relations Specialist to...

  • Employment Preparation

    2 weeks ago

    Ballarat, Australia are-able Full time

    Posted: 24/05/2024 Closing Date: 02/06/2024 **Job Type**: Permanent - Full Time Location: Ballarat, 219 Mair Street Job Category: Community Services and Development **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an...

  • Regional Customer Support Sales Manager

    7 days ago

    Ballarat, Australia Brandt Tractor Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?** As a business, we are in an exciting growth phase and as such are looking to add a Regional Customer Support Sales Manager to join our budding team in our Ballarat Head Office location. **About Us**: Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support...

  • Coordinator, Student Partnerships and Engagement

    3 weeks ago

    Ballarat, Australia Federation University Australia Full time

    Enhance students’ experience and wellbeing, and improve student engagement with University life. - Retention, Innovation and Student Experience - Ballarat, Gippsland or Berwick Campus - Full-time, continuing appointment - HEW 6 - $85,846 p.a. plus up to 17% superannuation Position closing date: 07/04/2024 Ranked number one university in Australia for...

  • Customer Experience Manager

    2 weeks ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Regional Customer Support Sales Manager

    1 month ago

    Ballarat, Australia Brandt Full time

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES? As a business, we are in an exciting growth phase and as such are looking to add a Regional Customer Support Sales Manager to join our budding team in our Ballarat Head Office location. About Us: Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support with...

  • Regional Customer Support Sales Manager

    3 weeks ago

    Ballarat, Australia Brandt Tractor Full time

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES? As a business, we are in an exciting growth phase and as such are looking to add a Regional Customer Support Sales Manager to join our budding team in our Ballarat Head Office location. About Us: Brandt is a world-leading equipment dealer, powered by iconic brands...