Customer Relations Specialist

2 weeks ago

Ballarat, Victoria, Australia Power House Recruitment Full time
$55K base plus super plus up to $15K per year commissions

  • Opportunities for career growth and advancement
  • Dynamic and supportive work environment


Are you passionate about delivering exceptional customer experiences and fostering a positive workplace culture? One of our high volume leading dealerships is seeking a dedicated Customer Relations Specialist to join their team in Ballarat.

If you're ready to make a difference and create lasting impressions, we want to hear from you

Perks:

  • Competitive salary and benefits package $55K base plus super plus up to $15K per year commissions
  • Opportunities for career growth and advancement
within a reputable automotive dealership.

  • Dynamic and supportive work environment
with a focus on teamwork and collaboration.

  • Make a meaningful impact by enhancing customer satisfaction and employee engagement.

Responsibilities:

  • Customer Satisfaction and Experience: Lead efforts to ensure every interaction with the dealership exceeds expectations. From sales to service, you will champion customer satisfaction, resolve issues promptly and proactively enhance the overall experience.
  • Onboarding and

Culture Engagement:
Take charge of onboarding new staff members, ensuring a seamless transition into the companies culture. Foster a welcoming and inclusive environment where every team member feels valued and engaged.

  • Event Coordination: Organise engaging teambuilding events such as BBQs and other activities to strengthen team bonds and boost morale. Collaborate with department managers to plan and execute events that enhance camaraderie and foster a positive work environment.
  • Employee Recognition: Manage the Employee of the Month awards program and facilitate recognition for exceptional contributions. Celebrate the hard work and dedication of our team members, ensuring their efforts are acknowledged and appreciated.

Requirements:

  • Previous experience in customer relations, Human Resources or related field preferred.
  • Strong communication and interpersonal skills, with a passion for delivering outstanding customer service.
  • Excellent organizational abilities and attention to detail.
  • Ability to work effectively in a fastpaced environment and adapt to changing priorities.
  • Enthusiasm for fostering a positive workplace culture and building strong team relationships.

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