Overnight Front Office Supervisor

3 weeks ago

Melbourne, Australia Hilton Full time

**This position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
**About Hilton Melbourne Little Queen Street**

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

**About the role**

As the Overnight Supervisor you are responsible for engaging with our guests from arrival to departure, providing exceptional night-hour services and responding to guest requests and inquiries as the main point of contact in the hotel. Reporting to the Night Manager, you will assist with night audit operations, and ensure that your team are kept fully aware of any relevant overnight activities. Your duties will include:

- Assist the Night Manager to oversee all front office operations
- Maintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and follow correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy
- Assist with training and development of the overnight team

**What are we looking for?**
- Minimum 1 year previous experience in a similar position within a hotel
- Excellent communication skills both verbal and written in order to professionally communicate with guests and team members
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and have a calm personality
- Valid Australian Driver's license would be highly regarded

**What will it be like to work for Hilton?**

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide You can also look forward to receiving:

- Worldwide travel discounts at unbelievable rates for you and your friends and family
- Competitive wages
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing

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