Account Representative

4 weeks ago

Sydney, Australia Tyro Full time

Why work for Tyro

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

About the role:
As an Account Representative - Strategic Alliances at Tyro, you will be responsible for strengthening Tyro’s presence and engagement within Telstra's retail stores, Bendigo bank branches and other new or expanded brands across Sydney and interstate.

This role requires excellent relationship-building skills, exceptional customer service, and the ability to effectively communicate Tyro’s value proposition to frontline retail/bank staff. You will maximise store/branch visits, ensure strong engagement with teams, and occasionally host events to drive awareness and enthusiasm for Tyro’s offerings.

Tyro’s products are sold and referred by Australia’s favourite brands like Telstra, Australia Post and Bendigo Bank.

What you'll do:
Retail Engagement:
Retail engagement includes the Telstra retail stores and other sub-distribution brands including but not limited to Australia Post and JB-Hi-Fi Business as well as the Bendigo Bank branches where required;- Act as the Tyro ambassador in retail locations, building strong rapport with in-store teams and regional managers to effectively promote Tyro’s products and services.- Plan and execute daily schedules to maximise the number of store visits, ensuring a consistent Tyro presence across retail locations.- Educate frontline staff on Tyro’s offerings and value to their customers, answering questions and providing updates.- Leverage and communicate incentives, sales and marketing campaigns and tools available to encourage sales.- Attend as support to the Alliances Manager, as an ambassador at Telstra & Bendigo National conferences.

Event Hosting and Facilitation:
- Organise and host occasional events to boost engagement and excitement for Tyro’s products, from in-store demos to regional events.- Coordinate with the partner teams to ensure events are well-aligned with retail staff schedules and goals.
- Travel and Logistics Management:
- Plan and execute monthly travel to interstate locations to support national engagement initiatives, strengthening Tyro’s presence across regions.- Efficiently manage travel logistics to maximise impact within budgetary guidelines.
- Relationship Building:
- Develop and maintain strong relationships with regional, retail and branch staff, acting as a trusted resource for Tyro information and support.- Regularly gather feedback on Tyro products and services, providing insights to Tyro’s internal teams to enhance partner relationships.
- Reporting and Insights:
- Record and report on visit outcomes, feedback, and engagement metrics to continuously improve strategy and results.- Use Salesforce to maintain up-to-date records of store visits and partner interactions.
- Tyro expert and operational input:
- Learn and communicate the value of Tyro products by staying up to date with its offering, feature updates and services- Attend and input in relevant operational or stakeholder meetings to prepare for field engagements or coordinate any operational changes relevant to your role.

What you'll bring:
- At least 2 years of experience in field sales, customer engagement, or similar roles within retail or service environments.- Strong customer service and relationship management skills, with a proactive and enthusiastic approach.- Ability to work independently and plan schedules effectively to maximise productivity.- Valid driver's license and reliable vehicle for travel to retail locations.- Flexibility for monthly interstate travel.- Strong verbal communication and presentation skills.- Strong organisational skills with attention to detail.- Proficiency in CRM systems and digital communication tools.

Perks and Benefits

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of_ _our people across Australia. Here are just some of the things Tyros tell us they love about working here:
- A hybrid working policy that truly enables you to live your best life- Learning and career development opportunities- 16 weeks paid primary carers leave- 12 weeks paid secondary carers leave- Annual team-based volunteer day- We're a social bunch, we love a we

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