Customer Advisor

2 days ago


Adelaide CBD, Australia ReturnToWorkSA Full time

Multiple full-time positions
- Excellent organisational culture
- Flexible working conditions
- Extensive corporate well-being program, including a free gym onsite
- Broad salary sacrificing options, including novated leasing
- Competitive salary including annual leave loading
- Discounted corporate private health insurance
- Modern office in the CBD

Would you like the flexibility of combining work in a modern CBD office and from home? Are you looking for good employment conditions and a workplace that is friendly and invests in wellbeing? If so, we have multiple opportunities within our ReturnToWorkSA Premium Team.

ReturnToWorkSA is responsible for insuring and regulating the South Australian Return to Work scheme. We provide insurance that protects South Australian businesses and their workers in the event of a work injury.

**The Opportunity**:
**The Role**:

- Educate employers regarding their legislative obligations to register, provide remuneration information and pay premium
- Handle all inbound calls and other correspondence using effective customer service
- Maintain records of calls and actions to facilitate transparency and work sharing
- Actively look for opportunities to improve customer service experience and participate in process improvement initiatives
- Process registrations and ensure a certificate of registration is issued as quickly as possible; including amendments, new locations and cancellations
- Escalate complex classification issues in a timely manner to Premium Specialists for resolution
- Take payment and/or negotiate payment arrangements for payments due
- Escalate complex legal and / or insolvency matters to the Debt Recovery team
- Well-developed communication skills, including the ability to actively listen and ask relevant questions to gain information
- Demonstrated, relevant customer service experience including showing empathy, integrity and personalisation
- Ability to work under tight deadlines and achieve KPI’s
- Ability to use information, experience, observation and reasoning to guide decision making
- Work well within a team or autonomously
- ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity. _

**What we offer**:
The total remuneration package for this position is starting from $67,482 p.a. (inclusive of superannuation).

**Further Information**:
Please view the attached position description for further information.

Customer Advisor - Premiums - Insurance - PD.pdf

**How to apply**:

- The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role._
- Please note we are not accepting Recruitment Agency submissions at this time._


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