Customer Advisor

2 weeks ago

Greater Adelaide SA, Australia HAYS Full time

An exciting opportunity for an experienced Customer Service professional

**Your new company**

You will be working for a leading organisation that provides workers compensation and injury management services to employers and workers in South Australia. This organisation is committed to supporting the health, safety and wellbeing of its customers and staff.

**Your new role**

As a Customer Service advisor, you will provide effective customer service, information and guidance to everyone contacting the organisation.

**Your main duties will include**:

- Educating employers regarding their legislative obligations to register, provide remuneration information and pay premium
- Explaining premium calculations to employers
- Handling all inbound calls in accordance with service standards
- Making outbound calls as required to support communications campaigns
- Maintaining records of calls and actions to facilitate transparency and work sharing
- Ensuring employer details are accurately maintained at every interaction
- Actively looking for opportunities to improve the customer experience and service delivery and participating in process improvement initiatives
- Correctly classifying new registrations to determine the industry rate applicable
- Processing employer registration amendments, new locations and cancellations
- Ensuring employers are registered for online services including processing linking requests as quickly as possible
- Escalating complex classification issues in a timely manner to Premium Specialists for resolution
- Processing refunds to employers and following up direct debits and managing stale cheques as required
- Taking payment and/or negotiating payment arrangements for payments due
- Escalating complex legal and / or insolvency matters to the Debt Recovery team

**What you’ll need to succeed**

**To be successful in this role, you will need**:

- Excellent communication and interpersonal skills
- A customer-focused and solution-oriented approach
- A high level of accuracy and attention to detail
- The ability to work effectively in a fast-paced and dynamic environment
- The ability to work collaboratively and constructively with others
- A positive and resilient attitude
- A relevant qualification or experience in customer service, administration or finance

**What you’ll get in return**:

- An attractive hourly rate
- A supportive and inclusive work culture
- A flexible and agile work arrangement
- A rewarding and meaningful career opportunity

**What you need to do now**:
2831076

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