End User Support Associate

7 months ago


Sydney, Australia The Bank of New York Mellon Corporation Full time

**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.

We’re seeking a future team member for the role of **End User Support Associate **to join our **Workplace Technology Services Engineering Team **. This role is located in Australia (Sydney), hybrid.

You’ll make an impact in the following ways:

- Provide and deliver onsite technology services for end-users on all Technology-related activities - primarily hardware reimaging, deployment, and maintenance, as well as software installation and support within the SLA.
- Respond to technology support required during incident management, including impact analysis, end user engagement and on-call support.
- Update existing knowledge base for commonly encountered issues with specific root cause and mitigation measures.
- Support Senior stakeholders and Executives.
- Support room video conferencing system, client-meetings, and large-scale business events.
- Provide smart-hands assistance for Infrastructure services including network and server support which includes early morning and/or weekend support whenever necessary.
- Provide essential support for ongoing technology projects and initiatives.
- Manage technology support for employee onboarding and offboarding activities including technology orientation.
- Administer and manage support processes and procedures, keeping them organized and well maintained especially asset movement, inventory management and regular asset attestations.
- Collaborate with the global peers to identify and implement deliverables to improve operational efficiency.
- Regularly maintain equipment which are off network through established standard operating procedures.
- Contribute to the achievement of team objectives.

To be successful, we’re seeking interest in the follow areas:

- Bachelor's degree in a related discipline or equivalent work experience required.
- 3-5 years of experience in technology end-user support (desk side support)
- Experience in end user support at Financial Services Industry is a plus.
- Possess a positive outlook towards changes in a fast-paced work environment and being highly resourceful with a ‘can-do’ attitude.
- Willingness to “own” and be accountable for issues through resolution.
- Ability to multi-task, prioritize and effectively perform in a high-pressure situation such as urgent issues and facing distressed users.
- Excellent teammate with appreciation for diverse culture at workplace.
- Committed in delivering quality service to clients.
- Experience working as part of Global Technology support team such as helpdesk, deskside support is an advantage.
- Foreign Exchange trading room support and/or experience in the securities or financial services industry is a plus.

**Technical skills**:

- Excellent in Windows OS environment, M365 environment, OSX platform and mobile device support including Intune Mobile Device Management.
- Excellent written and verbal communication skills. Flexible style to adapt to situations and responsibilities.
- Experience in using Video Conferencing systems, SCCM, Active Directory, and Remote support tools.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’
- Forbes Blockchain 50

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

**BNY Mel



  • Sydney, Australia Datacom Full time

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike. The Nuts and Bolts Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility We...


  • Sydney, Australia Lendlease Full time

    Reporting to Head of Cloud & Infrastructure- Shape & design the Lendlease End User roadmap- Hybrid work - 3 Days in Barangaroo per week At Lendlease we create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards. We are also privileged...


  • Sydney, Australia CBOE Full time

    **Responsibilities**: Primary point-of-contact for support of all end-user hardware and software, including: - Dell Workstations and Microsoft Surface Laptops - Windows 10, 11, and macOS Operating Systems - VMware Virtual Desktops, Thin Clients, and Horizon View - MS Office products and All Major Browsers - Microsoft Teams, Headsets/Webcams, Basic Desk...

  • End-user Services

    6 days ago


    Sydney Central Business District, Australia Mars Recruitment Full time

    Do you have experience working as a Desktop Support Engineer? Are you interested in joining a global investment firm which is rapidly expanding in their Sydney offices? Do you love solving problems and want to work somewhere that can develop you and your career? My client is offering an exciting new opportunity for you! Some of your responsibilities - Test...


  • Sydney, Australia I-MED Full time

    Across Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making us one of the largest providers of medical imaging in the world. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics. Reporting...


  • Sydney, Australia Pegasystems Full time

    **Meet Our Team**: As a member of the User Support team, you will play a pivotal role in helping the Pega employees/contractors, resolve their IT issues and providing local support of which includes Desktop OS, messaging, networking, and various hardware configurations. **Picture Yourself at Pega**: **What You'll Do at Pega**: - Image new and existing...

  • Service Specialist

    3 months ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane (pref) OR Sydney** - **Unique opportunity to join a large complex environment with a market leader**: - **Suncorp is at the forefront of End User Compute tech; opportunity to upskill**: - **Join a collaborative culture with a strong emphasis on career growth and development** We’re never just satisfied with how things are - because we know...

  • End-user Enablement

    1 month ago


    Sydney, Australia Squiz Full time

    **Are you excited about transforming cutting-edge technology into impactful success stories for customers?** We're on the lookout for an outstanding End-user Enablement & Education Lead who can spearhead the adoption and enhancement of our Digital Experience Platform (DXP). Join us as we reshape the way organizations utilize our DXP to meet their digital...


  • Sydney, Australia Just Digital People Full time

    We are currently working on a UX/UI DESIGNER role within a Government agency based in Sydney (open to Brisbane also) with a Hybrid working way for a minimum of 12 month contract. As the UX/UI Designer, you will support the delivery of a new customer portal for the agency. You will part of an agile delivery team, and connected to an in-house UX team, You...


  • Sydney, Australia Pragmateam Full time

    Full-time permanent role* - Based out of Sydney, Australia - Simple hiring process: 2-3 interviews + technical exercise - Strategic thinking to deliver end-to-end user experience solutions, help define user needs to delivering concepts. - Creation of user scenarios, service experience concepts and rapid prototypes as part of a multidisciplinary team. -...


  • Sydney, Australia Pragmateam Full time

    Based out of Sydney, Australia - Simple hiring process: 2-3 interviews + technical exercise* - _No openings at the moment, please submit your expression of interest below_ - Strategic thinking to deliver end-to-end user experience solutions, help define user needs to delivering concepts. - Creation of user scenarios, service experience concepts and rapid...

  • User Experience Lead

    6 months ago


    Sydney, Australia HR GO Recruitment Full time

    **User Experience Lead**: **New South Wales - Sydney** **Not Specified** **Permanent** Manufacturing - Job Reference - 577770 **UX Lead** *** **Sydney** **Salary negotiable + Bonus** **Hybrid working** Are you looking for a UX Lead role in Sydney? Do you have experience of leading a small team of inhouse design creatives and ensuring a seamless user...


  • Sydney, Australia Tyro Full time

    **Why work for us** We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome...

  • User Experience

    2 months ago


    Sydney, Australia NCS Australia Full time

    **Company Description** ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. **About us**: We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen. We're proud of our rich history of...

  • Junior Associate

    7 months ago


    Sydney, Australia Coforge Limited Full time

    Role: Junior Associate Location: Sydney, Australia **Skills**: - Understanding of ITSM process - Understanding of Ops Ram and Service Now - Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc - Experience: Minimum 2-4 years of Relevant Data Analyst Experience **RESPONSIBILITIES** **EUC tasks** - Good understanding of...


  • Sydney, Australia Stripe Full time

    User Onboarding Manager, Stripe Accelerate **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of...

  • IT Support Technician

    6 months ago


    Sydney, Australia Orchal Ltd Full time

    Minimum Experience 1-3 Years of **field Services Technician** **Job Duties** As an Onsite Support Technician with minimum of one to three years of technical experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities,...


  • Sydney, Australia MyBond Full time

    MyBond is a new company changing the way Rental Bonds are paid. Launched 18 months ago, we have been rapidly growing are and now looking to expand our team again. We are looking for a junior user experience designer with some front-end developer skills to help us in our redesign of our customer experience. Working with our product, marketing, and external...


  • Sydney, Australia S2M Full time

    Grow your career with a skilled Design team - Work end to end on products - Great hybrid work environment join a global Product Design consultancy in their skilled and colloborative design team working across products for an array of industry verticals. Working with a Product structure you will be working on the end to end of UX design of Products and...

  • Operations Manager

    7 days ago


    Sydney, Australia Beaumont People Full time

    Operations Manager NFP Member Association Full Time, Permanent Northern Beaches NSW $150-160k + Super depending on experience *** **About the company** The EWPA (Elevating Work Platform Association of Australia) is the Not-for-Profit peak body for rental companies, manufacturers, suppliers, end-users, trainers and specialised support services. The...