End-user Services
6 days ago
Do you have experience working as a Desktop Support Engineer? Are you interested in joining a global investment firm which is rapidly expanding in their Sydney offices? Do you love solving problems and want to work somewhere that can develop you and your career? My client is offering an exciting new opportunity for you
Some of your responsibilities
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
- Follow up with internal customers to ensure their technology needs are being met and issues are resolved
- Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
What you will need to succeed:
- Proven experience as a Desktop Engineer troubleshooting complex technical problems
- Proven excellence in customer service, interpersonal and customer-facing skills
- Strong listening and problem-solving skills as well as prompt, clear and ongoing communication skills to help end users with clear expectations
- Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools
- Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP
- Experience in some or all of the following: service management systems, O365, Azure, MDM, MFA, VPN, VDI, Virtual Desktops, Imaging Workstations, Deployment
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